Hari Babu Adapa
Hyderabad
Summary
Application Support Engineer with 7+ years of IT experience, including 5+ years in production and application support. Experienced in incident management, SLA-driven ticket resolution, root cause analysis, and enterprise application monitoring. Proficient in SQL, log analysis, and working with cross-functional teams to ensure high system availability and business continuity.
Overview
9
9
years of professional experience
Work History
Application and Production Support Engineer
INTENSE Technologies Pvt. Ltd
Hyderabad
02.2021 - Current
- Managed incident tickets raised by users to ensure timely resolution.
- Managed incidents, service requests, and change tickets using ServiceNow and JIRA.
- Monitoring key parameters of the servers Utilization and reporting them to business.
- Supported operations across three lines of business: CSPS, NB, and COI.
- Month end support for critical application.
- Extracted data for users to fulfill specific business requests.
- Processing Input’s files like CSV, XML, SPOOL to Generate to PDF format.
- Handling issues like any -1 on 3 LOB’s. means realtimes sending to Customer SMS.
- CSPS-TEBT, My account, Non-policy are daily processing.
- Compiled and delivered daily reports to support informed decision-making.
Business Analyst
IVY Overseas Education
Hyderabad
10.2019 - 02.2021
Associate
United Health Group (Optum Global solutions)
12.2016 - 06.2018
Education
Bachelor - Computer Science
Adikavi Nannaya University
Andhra Pradesh01.2016
Intermediate -
State Board of Andhra Pradesh
Andhra Pradesh01.2012
S.S.C. -
State Board of Andhra Pradesh
Andhra Pradesh01.2010
Skills
- Production Support
- SQL
- OracleSQL
- Oracle 11g
- Oracle9I
- SQL Server 2008
- Linux
- UNIX
- AWS
- Putty
- WinSCP
- Operating System
Projects
Project 2: Uniserve 360
Client: HDFC Life Insurance
Role: Application & Production Support Engineer
Key Responsibilities:
- Provided application and production support for Uniserve 360 across LOBs – CSPS, NB, and COI.
- Managed end-to-end incident handling and ensured SLA compliance.
- Performed data extraction and processed CSV/XML/SPOOL files into PDF outputs.
- Supported critical month-end activities and daily batch processes (CSPS-TEBT, My Account, Non-Policy).
- Monitored server performance (CPU, memory, disk usage) and validated TEBT/XML/CSV file processing.
- Resolved real-time issues impacting SMS delivery and business transactions.
- Generated MIS, vendor, OTC mail, and SMS processing reports.
- Managed disk space utilization and handled secure data transfers using Putty, VNC, and shell scripting.
- Supported COI processing (9 templates), handling 1–2 lakh XML records daily.
- Executed manual spool processing (TXT to PDF conversion) and managed email distribution.
Project 1: Uniserve
Client: Unity Small Finance Bank
Role: Application & Production Support Engineer
Key Responsibilities:
- Provided end-to-end application and production support for the Uniserve platform, ensuring high system availability and performance.
- Managed and supported SMS and email delivery services for customer communications.
- Generated and delivered customized reports based on client requirements and business needs.
- Closely monitored application workflows to ensure seamless end-to-end processing and timely issue resolution.
- Coordinated with internal teams to troubleshoot incidents and minimize downtime.
Personal Information
- Date of Birth: 08/20/95
- Nationality: Indian
- Marital Status: Married
Timeline
Application and Production Support Engineer
INTENSE Technologies Pvt. Ltd
02.2021 - Current
Business Analyst
IVY Overseas Education
10.2019 - 02.2021
Associate
United Health Group (Optum Global solutions)
12.2016 - 06.2018
Bachelor - Computer Science
Adikavi Nannaya University
Intermediate -
State Board of Andhra Pradesh
S.S.C. -
State Board of Andhra Pradesh