Arunkumar Muske
Hyderabad
Summary
Highly motivated Software Engineer, skilled in supporting microservices architectures, incident management, task automation, troubleshooting, and delivering efficient solutions. AWS Certified, proficient in Java, production support, operations, monitoring tools. Committed to continuous development and contributing to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Tata Consultancy Services (TCS)
Hyderabad
02.2022 - Current
- Successfully provided L2/L3 application/production support, promptly resolving incidents and managing problems using ITSM methodologies.
- Ensured efficient performance of microservices through monitoring, resulting in minimized downtime and enhanced reliability.
- Efficiently resolved incidents following established procedures, ensuring minimal disruption to business operations and user experience.
- Proactively identified and mitigated potential production issues in microservices, ensuring continuous service availability.
- Enhanced data management capabilities of microservices by proficiently utilizing SQL queries for CRUD operations on databases.
- Conducted thorough root cause analysis to identify and address underlying problems and reduced recurrence of issues.
- collaborated with cross-functional teams and clients to drive continuous improvement of microservice functionality, resulting in enhanced system capabilities and customer satisfaction.
Education
Bachelor of Technology - Electrical And Electronics
Sreenidhi Institute of Science And Technology
07-2020
Skills
- SQL
- ITIL
- Java
- Microservices
- Dynatrace
- Kibana
- Incident management
- Root cause analysis
- SLA management
- Production support
- L2/L3 production support
- Analytical skills
- Problem solving
- Customer service
- Monitoring
- Service level management
- Shell scripting
Certification
- AWS Certified Solutions Architect Associate
- AWS Certified Cloud Practitioner
Timeline
Application Support Engineer
Tata Consultancy Services (TCS)
02.2022 - Current
Bachelor of Technology - Electrical And Electronics
Sreenidhi Institute of Science And Technology
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