GOKUL EKAMBARAM
Support Engineer 6.9 Years
Chennai
Summary
A confident and motivated person with sound technical skills and 6.9 Years of working experience seeking challenging position as a software professional with a degree of innovativeness and Skillful at supporting wide-ranging spectrum of desktop applications.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
SENIOR SOFTWARE ENGINEER - APPLICATION SUPPORT
CGI Project Name : PNC Bank
1 2022 - Current
- Incident management using serviceNow portal and acted as a first line of communication to clients
- Handled monthly patching activity and communicated with dev/QA for smooth implementation of changes
- Job monitoring and scheduling using CA7 tool
- Traffic monitoring using dynatrace and analysis of root cause in case of any failure
- Constantly Engaging with QA to achieve the goal of incident reduction
- Part of site reliability center (SRC) and proactively monitor incidents to reduce P1 occurrences.
- Log Analysis using Falcon log scale for root cause analysis
L2 JAVA PRODUCTION SUPPORT ENGINEER
Volante Technologies Project Name : HSBC , CBD
07.2020 - 12.2021
- Incident management using JIRA portal and acted as a first line of communication to clients
- Recreating the raised incidents and will communicate with developers with sufficient evidences
- Immediate call with customers to know about their queries accurately
- Involved in regression testing activities to ensure quality.
APPLICATION ENGINEER
Smartstraw India Pvt Ltd ProjectName : Nielsen
07.2018 - 07.2020
- Maximized Proficiency in GriderX and OWL applications to prepare and present technical reports and effectively support cross-functional teams
- Addressed technical issues and guided end users through resolution
- Communicated with clients to define business objectives and present individualized solutions
- Supported software integration and implemented maintenance and enhancements to bolster product development cycle
- Worked with customers for needs analysis, proposal development, and vendor costs to produce competitive estimates
- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes
- Involved in frontend application development for the client BharatForge related to health risk management
- Involved in UI development and maintenance activities in Akshar project which is used for extracting data from invoice
- Keen to educate customers on proper app usage and correct problematic behaviors in assigned software titles.
Support Engineer
Tata Consultancy services
- 10.2017
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Involved in handling service now tickets and provided timely support to customers
- Processed support requests received for technical assistance on a wide range of issues related to server management
- Created support Documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
B.E ELECTRONICS AND COMMUNICATION ENGINEERING -
CIT
Coimbatore 08.2012 - 05.2016
Skills
Incident Management/Change Management
SQL SERVER
Java
UNIX/LINUX
ServiceNow
JIRA management
Oracle
Dynatrace
CA7 tool
BigPanda
ITIL certified
Certification
ITIL Foundation Course Certified
Phone
9080453263, 9789070614
Disclaimer
I hereby declare that all the information stated in this resume is true to the best of my knowledge and belief.
Timeline
L2 JAVA PRODUCTION SUPPORT ENGINEER
Volante Technologies Project Name : HSBC , CBD
07.2020 - 12.2021
APPLICATION ENGINEER
Smartstraw India Pvt Ltd ProjectName : Nielsen
07.2018 - 07.2020
B.E ELECTRONICS AND COMMUNICATION ENGINEERING -
CIT
08.2012 - 05.2016
SENIOR SOFTWARE ENGINEER - APPLICATION SUPPORT
CGI Project Name : PNC Bank
1 2022 - Current
Support Engineer
Tata Consultancy services
- 10.2017
Similar Profiles
VIJAYA KUMAR BANDIKIVIJAYA KUMAR BANDIKI
Senior Consultant at CGI Technology & Solutions (Client: PNC Bank)Senior Consultant at CGI Technology & Solutions (Client: PNC Bank)
ABRAHAM BLESSING JABRAHAM BLESSING J
Senior Consultant at CGI Technologies - PNC bankSenior Consultant at CGI Technologies - PNC bank
Chelsea EvansChelsea Evans
Technical Advisor at PNC Bank/CGITechnical Advisor at PNC Bank/CGI
KAMARIA BegumKAMARIA Begum
Business Analyst at Morgan StanleyBusiness Analyst at Morgan Stanley
Vijayakumar RamasamyVijayakumar Ramasamy
Supply Chain Manager at Sri Jayamangalam Shop and SaveSupply Chain Manager at Sri Jayamangalam Shop and Save