Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Molaka Pavankalyan

Molaka Pavankalyan

Bengaluru

Summary

Dynamic Production Support Engineer with 3 years's experience proven expertise at Wipro, excelling in incident management and ServiceNow development. Skilled in automating processes and optimizing microservices using Java and Spring Boot. Adept at crisis management and collaboration, enhancing system reliability and operational efficiency. Proficient in SQL and Linux administration, driving impactful results in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Production Support Engineer

Wipro
05.2022 - Current
  • Incident Management & Resolution: Spearheaded Level 2 support for HSBC personal banking operations across APAC, EMEA, and NA regions, efficiently troubleshooting and resolving critical system issues using ServiceNow and Linux/Unix commands. Conducted application health checks, server restarts, log analysis, and system diagnostics to minimize downtime.
  • Linux/Unix System Administration and Automation: Managed Linux/Unix-based environments, performing file system management, process monitoring, and access control. Developed shell scripts to automate routine operational tasks, like log parsing, backup scheduling, and system monitoring, improving efficiency and reducing manual workload.
  • ServiceNow Development and ITSM Enhancements: Designed and optimized workflows, automation rules, and custom dashboards within ServiceNow, improving incident tracking, request fulfillment, and service performance. Developed custom modules and UI components to enhance ITSM capabilities.
  • Java & Spring Boot Microservices Development: Worked on Spring Boot microservices architecture, contributing to the development, deployment, and optimization of backend services, supporting business-critical applications. Implemented REST APIs, and integrated microservices with database systems for enhanced scalability and responsiveness.
  • Scheduled Maintenance & System Optimization: Conducted scheduled maintenance activities during off-peak hours, including server upgrades, patch deployments, database tuning, and application health checks, ensuring optimal performance without service disruptions.
  • Crisis and Problem Management: Led high-impact crisis management calls, driving structured root cause analysis using Splunk, AppDynamics, and AWS CloudWatch. Engaged cross-functional teams to remediate defects, assess customer impact, and ensure timely service restoration.
  • Infrastructure & Risk Management: Conducted control assessments and implemented proactive risk mitigation strategies to enhance system resilience and operational security.
  • Site-Switch Operations & Performance Optimization: Orchestrated site-switch operations during outages and emergency change requests to ensure seamless traffic redirection and service continuity across global banking environments. Utilized Plexus and ThousandEyes for real-time alert monitoring and performance tuning.
  • Monitoring and Dashboard Development: Designed and maintained custom dashboards and reports in AppDynamics, Splunk, and ServiceNow, strengthening incident tracking, infrastructure monitoring, and proactive alert management for improved system reliability.
  • ITIL & ITSM Framework Expertise: Applied ITIL best practices in Incident, Change, and Problem Management, ensuring smooth coordination across ticketing and monitoring tools for optimized IT service delivery.
  • Knowledge Management & Documentation: Developed comprehensive knowledge bases and documentation, supporting rapid issue resolution, and improving team efficiency in outage recovery scenarios.
  • Collaboration and Process Improvement: Partnered with development teams to resolve production issues, maintain production logs, track job material inventory, and enhance manufacturing infrastructure for optimized deployment processes.

Education

Bachelor of Technology - Computer Science & Engineering

Lovely Professional University
Punjab
06.2022

Skills

  • SQL
  • Snowflake
  • Splunk
  • ServiceNow
  • AppDynamics
  • IBM WebSphere Application Server
  • IBM HTTP Server
  • IBM Content Navigator
  • Shell scripting
  • AWS
  • Linux administration
  • ServiceNow development
  • Core Java
  • Spring Boot
  • Microservices
  • Automation implementation

Certification

AWS Certified Solutions Architect - Associate, 01/01/25, 01/01/28

Languages

  • Telugu
  • Hindi
  • English

Timeline

Production Support Engineer

Wipro
05.2022 - Current

Bachelor of Technology - Computer Science & Engineering

Lovely Professional University

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Molaka Pavankalyan