Aditya Khante
Application Support Engineer
Pune
Summary
Technically sound Production application support engineer with a demonstrated history of working in the computer software industry effective in analyzing relevant information and guiding product. Consult with the internal and external client and stake holders to enhance product and services for optimal customer satisfaction.
8 years of Overall Experience in Production/Application Support and Report handling on UNIX and SQL. Experience in MIS Application, PODS and Vigilance data of telecom domain and worked on Idea Cellular Project. Experience in Providing Application Support to the Compliance project of CKYC for Bajaj Finserv and Bajaj Allianz client. Providing L1/L2 Support to IDEA Cellular ltd for the EKYC project. Extensively used ETL methodology Data stage Director for running jobs, schedule the job, running the server job, monitor the job and validating its components and log files. Support Ordering and Billing system for Vodafone Ireland customers for Wired Products. Supporting Billing operarions for portugal client
Overview
8
8
years of professional experience
3
3
Languages
Work History
Production Support Engineer
Vodafone Intelligent Solutions
01.2024 - Current
- Working in Billing Domain for Portugal client in end to end flow.Supporting Applications such as Mediation zone,FMS,ICT,Kenan billing,Prepaid billing,PDOC.
- Handling CRQ's every month for all applications to support patching including sanity and health checks.
- Incident management on BMC software for handling and closure of issues and cases raised.
- Supporting Bill runs during whole month for smooth closure of all bill tasks to ensure Invoice generation for customers.
Application Support Engineer
Vodafone Intelligent Solutions
04.2021 - 12.2023
- Working as an L2 resource on legacy system used by Vodafone Ireland Opco, which consists of Ordering, Billing and Provisioning of the telecom products used by Corporate and Individual customers, along with Business Intelligence with the help of ETL
- Daily stuck orders clearing with the help of Workarounds and analysis to ensure smooth customer experience
- Legacy Billing system for corporate customers, Brite Bill Application for Invoice generation, Success factors Project
- Coordinating with L3 Team for to provide the analysis and information on defects observed during operations, providing support for patching activities on non-business hours
AMDOCS India Pvt. Ltd.
06.2019 - 03.2021
- Handling CSM product technically and functionally for Rogers account
- Simultaneously working as Switch control
- Handling Critical SLA tickets of Local Number Portability within Expected Time to ensure the Customer services up and running
- Understanding the Business Flow of LNP and reporting it to the Application Development team for Permanent Fixes
- Providing immediate solution for the issues and incidents and finding the root cause
- Experience production issues, fixing production defects, handling Outages in Production
- Handling Switch Control an Amdocs Product to toggle the customer Services into the Respective Network Elements
- Handling Priority Tickets in BMC Remedy Tool for Customer Issues/escalations within SLA
- Monitoring and Preparing the SLA/KPI Reports monthly to ensure the Organization Commitment to Client
Mphasis PVT LTD
12.2018 - 06.2019
- Working in Testing Environment Management system (TEMS) on UAT environment for JP Morgan client on 24
- 5 Support
- Following the Information Technology Infrastructure Library life cycle on daily basis to maintain Service Level Agreement
- Monitoring and Troubleshooting the UAT Infrastructure Environment of Client Service Applications hold by JPMC
- Resolving the issues and change requests raised in UAT Environment
- Deployment of the new codes provided by Developers in the Client’s UAT environment through Jenkins
- Raising the Critical issues encountered by End user/client through HP service manager and taking follow up according to criticality of the issue
- Checking/Testing the end to end flow of JPMM Production application after release/up gradation activity as per the Test cases provided by End user
EAST CONSULTANCY PVT LTD
09.2018 - 12.2018
- Generating Customer Application Forms as per the Circle requirements of the subscribers as per the audit by UIDAI on monthly basis
- Monitoring the Middleware application for ensuring the connectivity to UIDAI site
- Working on BMC remedy tool for Incident raising and closure
- Coordinating with the development team to resolve the issues of Connectivity and further development of the new change as per the business requirements
- Working on Oracle Database for updating customers Point of Contact details as required by user
- Working on UNIX servers for monitoring of the Daily logs of New Customers Activations through Biometric devices initialize by Retailers and Applications
Project Manager
TSS Consultancy Pvt. Ltd.
01.2018 - 08.2018
- Worked on Client side location of Bajaj Finserv as Project Manager on TrackWizz CKYC Application (middleware) to provide CERSAI and RBI requirements
- To Provide Front to End support to the Application to meet the system requirements as per the Standard Operating Procedure (SOP)
- Co-ordinate with Data Mart team, Support Team and Operations team to complete the middleware process Cycle
- Debug the Errors, checking the logs, Resolve issues, analyze the source of the problems and provide alternatives on Real Time
- To Successfully Create the CKYC ID’s of the Customers on the middleware Application
- Maintain Customer data in database and Involved user roles and rights to creation of users
- Attend the Meetings on Weekly basis to discuss the New Requirements and Implementation of the same
- Working On JIRA Tool for Raising Issues, Tracking Issues and bugs related to the Middleware Application
- Ability to promptly support related emails, phone calls and other electronic Communication
Software Engineer
IBM India pvt.ltd
11.2016 - 01.2018
- Ensuring accurate and timely loading and inserting CDRs in the database
- Load flat file using ETL tools and load it to staging table
- Once data loaded in staging table then move it to summary table daily
- Working on UNIX system monitoring the server, Application (run jobs, scripts, & modify shell Scripts, as per the demand by Application Operation team
- Involved in daily operational activities including MIS reporting, data loading/extraction on Revenue Accounting Server, making scripts/Queries as per internal requirement of the Team
- Coordinating with the development team to resolve the issues of prepaid teams
- Daily operational activities including MIS reports to various business and operational heads so as to keep all the functions in line
- Daily prepare handover and assign it to shift lead
Education
BE - undefined
RTMNU
Nagpur, MAHARASHTRA 01.2011 - 1 2015
12th - undefined
Prerna Jr. college
Nagpur, Maharashtra10th - undefined
AVM
Nagpur, MaharashtraSkills
SQL
Objectiveandsummary
Technically sound Production application support engineer with a demonstrated history of working in the computer software industry effective in analyzing relevant information and guiding product. Consult with the internal and external client and stake holders to enhance product and services for optimal customer satisfaction.
Professionalsummary
Production/Application Support, Report handling on UNIX and SQL, MIS Application, Telecom domain, Application Support
Personal Information
- Passport Number: N2565465
- Date of Birth: 08/04/1994
- Nationality: Indian
- Marital Status: Married
Timeline
Production Support Engineer
Vodafone Intelligent Solutions
01.2024 - Current
Application Support Engineer
Vodafone Intelligent Solutions
04.2021 - 12.2023
AMDOCS India Pvt. Ltd.
06.2019 - 03.2021
Mphasis PVT LTD
12.2018 - 06.2019
EAST CONSULTANCY PVT LTD
09.2018 - 12.2018
Project Manager
TSS Consultancy Pvt. Ltd.
01.2018 - 08.2018
Software Engineer
IBM India pvt.ltd
11.2016 - 01.2018
BE - undefined
RTMNU
01.2011 - 1 2015
12th - undefined
Prerna Jr. college
10th - undefined
AVM
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