Abhishek Kumbhar

*Project Name: BOI-Financial Inclusion - BFSI Domain

• Providing L1/L2 support to client.
• Leading on-boarding of applications and integrations in UAT and Production
• Identified, analyzed and resolved technical problems related to software applications.
• Provided on-call support for critical production systems.
• AD-hoc SQL queries to extract platform usage data reports, to help business and organizations with decision making.
• Performed root cause analysis to identify underlying causes of incidents.
• Coordinated with development teams to ensure timely resolution of incidents.
• Assisted in the deployment of new releases into production environment.
• Worked closely with other teams to resolve cross functional issues.

*Project : Warehouse Management System (WMS)

• Providing L1 support to client on 24*7 bases.
• check email alert , notification mails & any tickets in queue with their priority.
• Resolving application related queries and issues based on the ticketing system.
• Sending daily report to client about application availability.
• Proactive monitoring for file system growth.
• Weekly meeting with client to discuss the WSR (Weekly status report) for ongoing issues and escalations.