YAMIN SAYYED
Pune
Summary
IT professional with strong expertise in production support, application administration, automation, and system monitoring in a 24/7 environment. Experienced in supporting critical financial applications (Tata Capital LAS, WM, TSL, Credence) with a focus on high availability, performance stability, and incident resolution. Skilled in SQL Server data delivery, IIS/Windows Services administration, SSL certificate lifecycle management, and DR drill execution. Proficient in creating automation in batch scripts, ETL management, and cross-platform file transfers, reducing manual effort, and optimizing operations. Adept at developing Grafana dashboards, automating recurring data requests, and handling incident/change management via ServiceNow and Helix. Strong track record of delivering secure, reliable, and streamlined solutions to support business-critical operations in financial services.
Overview
3
3
years of professional experience
Work History
Production Support Engineer
Tata Consultancy Services
Pune
08.2023 - Current
- Delivered end-to-end production support for the Tata Capital LAS, WM,TSL and Credence applications, ensuring high availability, performance stability, and prompt incident resolution in a 24/7 environment.
- Performed patch deployments in UAT and Production systems, ensuring successful implementation during defined downtime periods and validating stability post-deployment.
- Delivered critical business data from SQL Server to business users based on ad hoc and scheduled requests.
- Administered IIS and Windows Services for hosted applications, including monitoring, restarting, and issue resolution, and investigated and resolved errors by analyzing application and Event Viewer logs.
- Actively managed end-to-end DR drill procedures: handled application shutdown, coordinated DB snapshot and sync with the DBA team, and ensured successful and timely DR environment activation post-downtime.
- Automated cross-platform file transfers by creating batch scripts to move files daily from Windows to Linux servers, reducing manual effort, and ensuring timely data availability.
- Automated server cleanup processes by creating batch scripts to delete unnecessary files, optimize disk space, and prevent performance degradation.
- Implemented scheduled batch jobs to execute SQL scripts, convert output to .csv files with the current date, and automatically transfer them to the client’s server, streamlining recurring data requests.
- Developed Grafana dashboards to monitor critical SQL jobs and API performance in real time, enabling faster incident response and system health tracking.
- Managing incident and change tickets via Helix and ServiceNow, ensuring efficient resolution, and adherence to SLAs.
- Handled the full lifecycle of SSL certificate deployment and renewal across all environments, ensuring secure communication channels and timely certificate management.
- Supported critical SOA (Statement of Accounts) operations, ensuring seamless coordination between .NET Core services and Outlook-based workflows.
- Played a key role in migrating the SOA (Statement of Accounts) delivery system from an Outlook-based utility to a scalable .NET Core solution, enabling efficient handling of increased customer volume.
- Managed ETL processes during SOA activities, including controlled shutdown and restart procedures to maintain data integrity and process continuity.
- Developed a Java-based utility to automatically send DPD (Days Past Due) notifications to customers via email and SMS, enhancing communication efficiency, and reducing manual effort.
Ignio Implementation Engineer
Tata Consultancy Services
Pune
08.2022 - 07.2023
- Worked on AI-powered Operations (AIOps) use cases, contributing to the development and automation of deletion queries, streamlining critical business processes.
- Created and enhanced out-of-the-box (OOB) use cases, ensuring smooth execution, and efficient performance of automation workflows.
- Provided end-to-end automation support with Ignio, overseeing the seamless integration and execution of automated processes across various applications and systems.
- Monitored Ignio’s GUI to ensure smooth operation and performance, proactively identifying and resolving issues to optimize use case execution.
- Collaborated with cross-functional teams to enhance automation workflows, resulting in improved efficiency and reduced operational overhead.
Education
Bachelor of Engineering - Electrical Engineering
V.D.F School of Engineering And Technology
Latur12-2020
Skills
- SQL
- T-SQL
- Batch script
- Python
- ServiceNow
- Helix
- Groovy
- Snowflake
Timeline
Production Support Engineer
Tata Consultancy Services
08.2023 - Current
Ignio Implementation Engineer
Tata Consultancy Services
08.2022 - 07.2023
Bachelor of Engineering - Electrical Engineering
V.D.F School of Engineering And Technology
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