ARAVIND R
Chennai
Summary
A detail-oriented B.E. Aeronautical graduate with a strong background in front-end web development, including 6 months of specialized internship experience in JavaScript, HTML, CSS, and the React.js framework. Possessing 1 year of hands-on experience as a Customer Service Executive at Sutherland and Amazon, demonstrating excellent communication and problem-solving abilities. Seeking a challenging role that combines technical expertise and interpersonal skills to fulfill a passion for technology and customer satisfaction.
Overview
1
1
years of professional experience
Work History
Customer Service Executive (L2)
Amazon Development Center private Limited
10.2023 - 05.2024
- Provided exceptional customer service to clients through various channels, including phone, email, and chat, ensuring high customer satisfaction ratings
- Handled inquiries, complaints, and requests promptly and professionally, resolving issues efficiently to meet or exceed customer expectations
- Adapted to different processes and procedures, initially serving the UK market for 4 months and currently supporting the North American voice process
- Maintained accurate records of customer interactions and transactions using internal systems and software
- Participated in training sessions and workshops to enhance product knowledge, customer service skills, and process understanding
- Consistently met or exceeded performance targets, including response times, resolution rates, and customer satisfaction.
Customer Service Representative
Sutherland Global
05.2022 - 10.2023
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
Intern - Web Developer
Newgen Digital Works Private Limited
08.2022 - 02.2023
- Collaborated with a team of developers at Newgen Digital Works to develop a progressive web application (PWA) for a laboratory environment
- Utilized React.js framework to design and implement user interface components, ensuring responsiveness and usability across various devices and screen sizes
- Implemented MobX state management to efficiently manage the application's state, ensuring seamless data flow and consistent user experience
- Worked closely with project managers and senior developers to understand project requirements and translate them into functional specifications and technical designs
- Participated in daily stand-up meetings and sprint planning sessions to track progress, discuss challenges, and prioritize tasks effectively
- Conducted thorough testing and debugging of the application to identify and resolve issues, ensuring high-quality code and optimal performance
- Actively engaged in learning and professional development, acquiring new skills and knowledge in React.js, Mobx, and web development best practices.
Education
Bachelor of Engineering - Aeronautical Engineering
KCG College Of Technology
03.2021
Biology, Physics, Chemistry, Math
Daniel Thomas Higher Secondary School
Chennai03.2017
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Skills
HTML5, CSS3, JavaScript, React.js, Node.js, Express.js, RESTful APIs, Excellent communication skills, both verbal and written, to effectively interact with customers and colleagues., Strong problem-solving abilities to address customer inquiries and technical issues promptly and accurately.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Executive (L2)
Amazon Development Center private Limited
10.2023 - 05.2024
Intern - Web Developer
Newgen Digital Works Private Limited
08.2022 - 02.2023
Customer Service Representative
Sutherland Global
05.2022 - 10.2023
Bachelor of Engineering - Aeronautical Engineering
KCG College Of Technology
Biology, Physics, Chemistry, Math
Daniel Thomas Higher Secondary School
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