ARAVIND R
Team Lead
Chennai
Summary
Highly experienced with 11 years of expertise in Revenue Cycle Management, including team mentoring, process optimization, and performance monitoring. Seeking a leadership role where I can drive operational excellence, improve quality metrics, and contribute to revenue growth through effective people and process management.
Overview
11
11
years of professional experience
Work History
Team Lead
Paix Technologies
11.2023 - 09.2025
- Managed a team of 33+ AR and billing professionals, ensuring productivity, quality, and SLA adherence.
- Handled end-to-end RCM processes with a strong focus on AR calling and insurance follow-ups.
- Acted as the primary point of contact for client communication and issue resolution.
- Monitored daily and weekly KPIs such as productivity, accuracy, TAT, and AR days. Conducted team huddles, performance reviews, and corrective action plans.
- Drove process improvements to reduce AR backlog and improve collections.
- Trained new team members by relaying information on company procedures and safety requirements.
Subject Matter Expert (SME)
Sage Healthy RCM
11.2022 - 10.2023
- Acted as a Subject Matter Expert by providing end-to-end process guidance, and resolving complex operational issues.
- Supported team members with real-time troubleshooting, and handled escalated cases to ensure timely resolution.
- Ensured adherence to SLAs, KPIs, and quality standards across all assigned processes.
Trained and mentored new hires and existing staff on SOPs, tools, and compliance requirements. - Conducted quality audits, and shared feedback to improve accuracy and overall performance. Analyzed error trends, and implemented corrective actions to reduce rework and denials.
- Coordinated with team leads, QA, and management to drive process improvements.
Handled high-priority and complex cases requiring advanced subject knowledge. - Assisted in process transitions, updates, and client requirement implementations.
- Maintained updated process documentation, and shared knowledge through regular training sessions.
Sr. Analyst
Oncospark India Pvt Ltd
01.2017 - 01.2022
- Working in End-to-End process like Demo, Charge, Payment posting, Denial management, AR analysis and report management.
- Providing training to freshers about the process.
- Billing the claims to get the payment on behalf of provider from insurance.
- Knowledge about Medical billing, HCFA Form, Denial, and root cause analysis.
- Knowledge in Revised codes, CPT/HCPCS, DRUG and ICD10 codes.
Process Associate
Nittany Creative Services
01.2015 - 01.2017
- Experience in analyzing patient demo documents.
Education
B.E - ECE
K.C.G. College of Technology
01.2015
Diploma - undefined
PSB polytechnic collage
01.2011
12th - undefined
Aruna Matriculation Higher Secondary School
01.2009
10th - undefined
Sri Vani Vidyalaya Matriculation school
01.2009
Skills
Strong subject matter expertise in end-to-end Revenue Cycle Management (RCM)Proven ability to resolve complex cases and manage escalations efficientlyExpertise in denial analysis and implementation of corrective actionsIn-depth knowledge of ICD-10, CPT, HCPCS, and payer guidelinesExperience in maintaining SLA, TAT, and quality benchmarksSkilled in training, mentoring, and supporting team membersProficient in quality auditing and error trend analysisEffective stakeholder communication and cross-functional coordinationHands-on experience with EHR/EMR, PMS, and insurance portals10 Advanced working knowledge of MS Excel for reporting and analysis
Extra-Curricular
Participated in volleyball competition in school and college and won prizes.
In-plant training/Industrial Visits
- Training at Doordarshan Kendra, Chennai on June 2013. The topics of television broadcast, studio management and earth station were studied.
- Training at BSNL, Chennai on August 2012. The topics of wired telephony, wireless communications, GPRS, Wi-Fi and networking were studied in detail.
- Visited G.M.R diesel power plant and the entire working of the plant along with its power generation methods were observed in detail.
DECLARATION
I hereby declare that the above-furnished details. facts stated are true and correct of my knowledge and belief.
RESPONSIBILITIES
- Training new team members
- Managing team performance and progress
- Constantly looking for ways to improve processes.
- Monitoring the performance and providing update to Team lead.
- Implementing new initiatives and making sure all staff understand them.
- Giving accurate information on project related issues.
Timeline
Team Lead
Paix Technologies
11.2023 - 09.2025
Subject Matter Expert (SME)
Sage Healthy RCM
11.2022 - 10.2023
Sr. Analyst
Oncospark India Pvt Ltd
01.2017 - 01.2022
Process Associate
Nittany Creative Services
01.2015 - 01.2017
Diploma - undefined
PSB polytechnic collage
12th - undefined
Aruna Matriculation Higher Secondary School
10th - undefined
Sri Vani Vidyalaya Matriculation school
B.E - ECE
K.C.G. College of Technology