Aravind S
Chennai,Tamil Nadu
Summary
Highly skilled and experienced Assistant Manager, Systems, with a proven track record of successfully implementing and managing IT systems to improve operational efficiency. Seeking to leverage technical expertise and leadership skills in a dynamic organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager Systems
Sify Technologies Limited (Sanmar Project)
06.2022 - Current
- Oversee the design, implementation, and maintenance of the company's IT systems and infrastructure
- Manage IT professionals across 18 locations including one offshore location in Egypt to ensure smooth operation of all systems
- Collaborate with other departments to identify and address IT needs and requirements
- Evaluating the performance of location Engineers every quarter
- Provide technical support and training to location Engineers as needed
- Providing process training and conducting assessments to location Engineers
- Handling change requests, Problem tickets, and escalated priority tickets within SLA
- Maintenance of Patch Management Server & ITCM Server
- Maintaining EUS domain SOP, knowledge documents, risk & CSI register
- Maintain End User Reports & Patch Management Reports
- Guiding team to handle EUS related SIEM alerts and coordinating with security team for security instances
- Participating in customer operation committee meetings, risk & CSI meetings
- Audit daily incident tickets & Service requests handled by the team to mitigate user impact as well as to address process gaps
- Maintain Wi-Fi ARUBA console with access management to all users
- Point of Contact for Vulnerability analysis and scheduling required action for the EUS domain.
Senior Engineer Systems
Sify Technologies
05.2019 - Current
- Managed the day-to-day operation of the company's IT systems, including servers, network infrastructure, and software applications
- Installed, configured, and maintained hardware and software components to ensure the smooth running of IT systems
- Provided technical support and troubleshooting for hardware, software, and network issues
- Monitored system performance and implemented system upgrades and patches across multiple locations
- Addressing priority & escalated tickets
- Managed 24/7 shift team at customer site
- Maintained asset database & knowledge documents
- Handled issues for the customer chairman’s office
- Coordinated with domain teams for escalated issues
- Providing technical support to across location Engineers.
Engineer Systems
Sify Technologies
02.2015 - Current
- Ensured that all tickets and phone calls were handled within appropriate service level agreement time frames
- Installed, configured, and maintained hardware and software components to ensure the smooth running of IT systems
- Provided technical support and troubleshooting for hardware issues
- Provided support to collaboration meetings
- Supporting customers board room meetings
- Installation, Configuration, and troubleshooting of MS Office applications
- Installation, Configuration, and troubleshooting of SAP applications
- Configuring VPN and remote Assistance
- Installation and troubleshooting of Network printers
- Logging calls with OEM for warranty asset issues and coordinating with them for resolution
- Maintaining asset database in tool
- Updating trend micro anti-virus in all applicable assets
- Involved in IBM notes to MS Outlook migration project
- Worked on 24/7 shift at client site.
Education
Bachelor of Electronics & Communication Engineering -
Anna University
Chennai01.2014
Skills
- Insightful knowledge in Configuration & Management of WSUS Server
- Strong knowledge of the ITIL process
- Knowledge of AWS
- Strong knowledge of IT security principles and best practices
- Excellent communication and interpersonal skills
- Ability to manage multiple projects simultaneously
- Workload Management
- Operations Management
- Project management abilities
- Multitasking Abilities
- Customer Relations
- Team motivation
- Team Leadership
- Problem-Solving
- Organizational Skills
Certification
ITIL Foundation Certificate in IT Service Management (ITIL Edition 4)
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and will work smart for the progress of myself and the company.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Assistant Manager Systems
Sify Technologies Limited (Sanmar Project)
06.2022 - Current
Senior Engineer Systems
Sify Technologies
05.2019 - Current
Engineer Systems
Sify Technologies
02.2015 - Current
Bachelor of Electronics & Communication Engineering -
Anna University
ITIL Foundation Certificate in IT Service Management (ITIL Edition 4)
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