Muhammed Shafi
Summary
Experienced System Administrator/Engineer with more than 8 years of expertise in managing VMware, Linux, and Windows server environments. Proficient in ESXi, networking, storage solutions, and firewall security. Adept at diagnosing and resolving infrastructure issues, ensuring system reliability, and enhancing IT operations. Strong ability to design, implement, and maintain secure and scalable IT environments, integrating best practices in automation, security, and cloud computing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems Engineer
IOMART PLC
Glasgow
04.2018 - Current
- Provide VIP platform support for high-priority private cloud clients, ensuring maximum uptime and security
- Diagnose and resolve critical system failures, including host downtimes, VM outages, and performance bottlenecks
- Perform comprehensive ESXi and vCenter upgrades, optimizing virtual resource allocation and migration strategies
- Configure and manage SSL certificates, high-availability clusters, and enterprise security protocols
- Collaborate with leading vendors such as EMC, VMware, and Cisco to deploy the latest technologies and drive innovation
- Implement automation strategies for patch management, backup procedures, and monitoring to reduce downtime
System Administrator
Suvan Technology Pvt. Ltd
Kochi
11.2017 - 04.2018
- Managed enterprise-level IT infrastructure, ensuring 24/7 availability and proactive system maintenance
- Administered dedicated servers and cloud-hosted environments, optimizing performance and scalability
- Led Linux server administration tasks, including user management, security patching, and performance tuning
- Developed and enforced security policies, reducing system vulnerabilities and enhancing network integrity
- Provided tier-3 support for troubleshooting complex server and application-related issues
Technical Support Engineer
Dromatics Systems Pte Ltd
India
05.2016 - 10.2017
- Delivered expert IT consultation on web hosting, firewall security, and backup management solutions
- Installed, configured, and maintained Windows and Linux servers, ensuring stability and optimal performance
- Assisted in network configuration and troubleshooting security risks, minimizing downtime and improving connectivity
- Provided end-user training and support to optimize system usage and enhance operational efficiency
Education
Bachelor of Commerce -
University of Calicut
Kerala, IndiaSkills
- Linux
- Windows Server
- VMware ESXi
- VCenter
- Microsoft Azure
- AWS
- Microsoft Hyper-V
- Cisco ASA
- Firepower
- Barracuda CloudGen Firewall
- Trend Micro
- Qualys
- VPN setup
- Identity and access management (IAM)
- Multi-factor authentication (MFA)
- Endpoint security
- Avamar
- Veeam
- Cohesity
- Disaster recovery (DR)
- Networking principles
- VLAN management
- Subnetting
- Routing protocols
- RAID configuration
- ISCSI
- NFS
- VSAN
- Network monitoring
- Performance tuning
- Windows Server Update Services (WSUS)
- WHM
- CPanel
- Plesk
- SSL certificate management
- Nagios
- Zabbix
- Juniper
- Dell networking devices
- Patch Management
- Configuration Management
- IDRAC configuration
- BIOS upgrades
- Server provisioning
Certification
- RHCE/RHCSA, Red Hat Certified Engineer/System Administrator, 170-019-566
- Microsoft Azure Certified, O5336E-C4BF57
- VMware vSphere & vCenter Administration Certification
Collaboration And Vendor Engagement
- Worked closely with top-tier technology vendors (EMC, VMware, Cisco) to optimize infrastructure performance.
- Partnered with data centers and IT security teams to strengthen firewall security and mitigate cybersecurity threats.
- Contributed to IT strategy planning, implementing best practices for infrastructure scalability and security hardening.
Additional Skills And Expertise
- Enterprise Firewall & Network Security: Hands-on experience with Cisco ASA, Juniper, and Dell networking devices.
- Patch & Configuration Management: Deployment of security patches across enterprise Windows & Linux environments.
- Hardware Maintenance: Skilled in iDRAC configuration, BIOS upgrades, and large-scale server provisioning.
Timeline
Systems Engineer
IOMART PLC
04.2018 - Current
System Administrator
Suvan Technology Pvt. Ltd
11.2017 - 04.2018
Technical Support Engineer
Dromatics Systems Pte Ltd
05.2016 - 10.2017
Bachelor of Commerce -
University of Calicut
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