ARAVIND DESILVA SALADI

Credit Card Debt Collection Agent – Credit One Bank
Responsible for managing accounts from clients in Massachusetts, West Virginia, and Washington D.C., while adhering to state-specific regulations. Focused on educating customers about their payment obligations to maintain uninterrupted services and recovering delinquent balances professionally and efficiently.

• Client retention,referral and service
• Provided client assessments to assess health goals and directing to the fitness coaches and dietitians department
• Kept accurate and updated client records to track progress and provide follow-up.
• Meeting service kpi on monthly basis
• Successful completion of monthly sales targets on client retention and revenue
• Maintained working knowledge of products, accounts, representatives, tools and systems.
• Employed consultative techniques, using probing questions to overcome objections and close sales.

• Trained to work on, project ( Knowledge graph) which collects the data that is needed to be curated freshly using the knowledge mapping technique based on which I gather information regarding a specific task provided by knowledge graph to curate and review information in a English language by using trusted sources like Wikipedia, IMdb, for triangulation of the data
• Have also worked using google input tools and google translate if needed.
• Worked on people , Music , Film, Government, Sports, Books, Film festivals, Health, domains
• Reviewing all the readily curated data so that the information is ready to be served to the customer which directly affects the customer experience hence undergoing two levels of reviewing before finally viewed by the customer.

• As Sykes is a subsidiary of ally financial, I have assisted customers of Ally bank who face problems paying regular car payments and deferral requests.
• Offered advice and assistance to customers, paying attention to special needs.