KOMAL DAWANDE
Nerul
Summary
Dynamic Senior Customer Relationship Executive, adept at resolving customer queries and enhancing satisfaction. Skilled in concise communication and data management, I excel in coordinating logistics and capturing impactful testimonials, ensuring a seamless customer experience. Reliable and adaptable, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Senior Customer Relationship Executive
Landmark Morris Garages
01.2025 - Current
- Booking calls & sending confirmation emails
- PSF calling and follow-up emails
- Allocation management and notification emails
- Resolving customer queries and concerns
- Coordinating deliveries and logistics
- Capturing testimonial videos from customers
- Handling concerns for EV chargers
Senior Customer Relationship Executive
Shaw Kia
02.2023 - 01.2025
- Manage bookings: calls and emails
- PSF follow-ups: calls and emails : MTOC calls
- Customer query resolution
- Delivery coordination
- Testimonial video capture
Customer Relationship Executive
Shreenath Hyundai Pvt Ltd.
01.2021 - 01.2023
- Executed daily follow-ups with customers to ensure engagement and satisfaction.
- Conducted PSF calls on D+3, D+15, and D+30 to maintain communication consistency.
- Processed allocation notifications via email to inform customers promptly about updates.
Data Operator : Front Desk
Anubhav Computer Institute
01.2020 - 01.2021
- Facilitated customer communication by providing course details effectively.
- Managed customer inquiries through calls and walk-ins promptly.
- Maintained accurate customer data for efficient record-keeping.
Education
Graduation -
Asmita College Mumbai University
Mumbai01.2020
HSC -
Vidyadhiraja Junior College
01.2017
SSC -
01.2015
Skills
- MS-CIT
- Internet navigation
- Communication skills
- Concise communication
- Team collaboration
- Adaptability
- Reliability
Languages
- Marathi
- English
- Hindi
Hobbies and Interests
- Reading
- Learning new things
- Listening Music
Personal Information
- Date of Birth: 10/24/98
- Gender: Female
Timeline
Senior Customer Relationship Executive
Landmark Morris Garages
01.2025 - Current
Senior Customer Relationship Executive
Shaw Kia
02.2023 - 01.2025
Customer Relationship Executive
Shreenath Hyundai Pvt Ltd.
01.2021 - 01.2023
Data Operator : Front Desk
Anubhav Computer Institute
01.2020 - 01.2021
Graduation -
Asmita College Mumbai University
HSC -
Vidyadhiraja Junior College