Aravindh Matheswaran Lakshmanan
Chennai
Summary
Resourceful Senior System Analyst known for high productivity and efficient task completion. Specialize in system design, data analysis, and process optimization. Excel in communication, problem-solving, and teamwork to achieve project goals and enhance system functionality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior System Analyst
HCL Tech
Chennai
07.2024 - Current
- Resolving client issues with the help of Hercules and raising tickets through the ServiceNow portal.
- Resolved complex system-related problems by troubleshooting network connections and other components.
- Collaborated with vendor representatives to coordinate installation of new products or services.
Client Solutions Specialist
Vendasta
Chennai
01.2024 - 02.2024
- Maintained accurate records of client interactions, documenting all relevant information including contact details and product usage history.
- Onboarding new customers to the environment and educating them about the product. Point of contact between the client and development team.
- Established and effectively maintained productive customer relationships.
Trainer and Resolution Specialist
Amazon
Coimbatore
08.2020 - 05.2023
- Training the team with the process and communication.
- Capable of training the associates with the expected quality within the assigned time.
- Handled multiple teams with the head count of 25 each.
- Point of contact where customer service associates will call for guidance and resolution for issues which cannot be resolved by them.
- International Escalation calls will be redirected to me when a customer asks for a supervisor for resolving the issue.
Education
MBA - Human Resources Management And Financial Manageman
Nandha Engineering College
Erode03-2017
Skills
- Problem Solver
- Critical Thinking
- Decision Making
- Data Analysis
- Data Visualization
- Communication
- Time Management
- Presentation
Affiliations
- Keep exploring things around me to see How it works and I'll do DIY projects.
Accomplishments
- VCS Schedule Adherence Time-Keeper Award
- CS ACES Certification Stage 1 Foundational
- AMM stage 4 Certification
Certification
- Google UX design certificate
- Google UX design specialization
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Senior System Analyst
HCL Tech
07.2024 - Current
Client Solutions Specialist
Vendasta
01.2024 - 02.2024
Trainer and Resolution Specialist
Amazon
08.2020 - 05.2023
MBA - Human Resources Management And Financial Manageman
Nandha Engineering College
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