ARAVIND J K
Business Development Representative
Bengaluru
Summary
Versatile Incident/Account Manager with Critical Incident Management and Customer Success expertise, driving effective problem solving and decision-making. Enthusiastic professional with background in business administration and data analysis, troubleshooting and leading effective resolution teams.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
2
2
Certificates
Work History
Business Development Representative
GoTo
04.2024 - Current
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
- Boosted brand awareness by representing the company at industry events and conferences.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Incident Manager
Accenture
04.2021 - 07.2023
- Worked with Microsoft, Customer Success delivery team to ensure customer satisfaction and efficient handling of volatile situations.
- Was the dedicated account manager, handling incident life cycle for DXC technologies (client).
- Handling critical incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Gathering data from incidents that had been remedied for careful review and analysis to provide strategic insight and trend analysis to help prevent future events.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Extensively worked with the Customer Success team to provide curated solutions and experiences to our customers.
- Individually contributed towards sale proposals for future cloud consumption, based on analyzed data.
- Closely worked with client administrators to deliver proactive assistance, and guidance based on requirement.
- 100% positive feedbacks with zero detractors from Microsoft Customer Success team and clients.
Project Manager
Troniqs Rationale
11.2019 - 01.2021
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Helped in recruitment of resources to ensure successful project delivery.
- Handled over 15 meetings per week, which were essential during pandemic to ensure smooth sailing of business operations.
Customer Service Associate
Amazon
04.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled over 200 calls per day during peak sales.
- Maintained over 90% positive response rate every month.
Education
Masters of Business Administration (MBA) - marketing strategies and Customer Relationship Management
Happy Valley Business School
Coimbatore, IN 03.2014 - 05.2021
BBA - Business Administration
Noorul Islam College of Arts And Science
Nagercoil 05.2011 - 05.2014
Skills
Agile frameworks
Marketing support
Account Management
B2C experience
Service Management
Escalation Management
Customer Success
Business Relationship Management
Lead prospecting
Lead Development
Social Media Marketing
Salesforce
Timeline
Business Development Representative
GoTo
04.2024 - Current
Azure Fundamentals - AZ-900
07-2023
Microsoft 365 Fundamentals - MS-900
07-2023
Incident Manager
Accenture
04.2021 - 07.2023
Project Manager
Troniqs Rationale
11.2019 - 01.2021
Customer Service Associate
Amazon
04.2017 - 07.2018
Masters of Business Administration (MBA) - marketing strategies and Customer Relationship Management
Happy Valley Business School
03.2014 - 05.2021
BBA - Business Administration
Noorul Islam College of Arts And Science
05.2011 - 05.2014
Certification
Azure Fundamentals - AZ-900
Hobbies
Listening to podcasts
Painting
Self Grooming