ARAVIND J K
Business Development Representative
Bengaluru
Summary
Versatile Incident/Account Manager with Critical Incident Management and Customer Success expertise, driving effective problem solving and decision-making. Enthusiastic professional with background in business administration and data analysis, troubleshooting and leading effective resolution teams.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
2
2
Certificates
Work History
Business Development Representative
GoTo
04.2024 - Current
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
- Boosted brand awareness by representing the company at industry events and conferences.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Incident Manager
Accenture
04.2021 - 07.2023
- Worked with Microsoft, Customer Success delivery team to ensure customer satisfaction and efficient handling of volatile situations.
- Was the dedicated account manager, handling incident life cycle for DXC technologies (client).
- Handling critical incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Gathering data from incidents that had been remedied for careful review and analysis to provide strategic insight and trend analysis to help prevent future events.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Extensively worked with the Customer Success team to provide curated solutions and experiences to our customers.
- Individually contributed towards sale proposals for future cloud consumption, based on analyzed data.
- Closely worked with client administrators to deliver proactive assistance, and guidance based on requirement.
- 100% positive feedbacks with zero detractors from Microsoft Customer Success team and clients.
Project Manager
Troniqs Rationale
11.2019 - 01.2021
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Helped in recruitment of resources to ensure successful project delivery.
- Handled over 15 meetings per week, which were essential during pandemic to ensure smooth sailing of business operations.
Customer Service Associate
Amazon
04.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled over 200 calls per day during peak sales.
- Maintained over 90% positive response rate every month.
Education
Masters of Business Administration (MBA) - marketing strategies and Customer Relationship Management
Happy Valley Business School
Coimbatore, IN 03.2014 - 05.2021
BBA - Business Administration
Noorul Islam College of Arts And Science
Nagercoil 05.2011 - 05.2014
Skills
Agile frameworks
Timeline
Business Development Representative
GoTo
04.2024 - Current
Azure Fundamentals - AZ-900
07-2023
Microsoft 365 Fundamentals - MS-900
07-2023
Incident Manager
Accenture
04.2021 - 07.2023
Project Manager
Troniqs Rationale
11.2019 - 01.2021
Customer Service Associate
Amazon
04.2017 - 07.2018
Masters of Business Administration (MBA) - marketing strategies and Customer Relationship Management
Happy Valley Business School
03.2014 - 05.2021
BBA - Business Administration
Noorul Islam College of Arts And Science
05.2011 - 05.2014
Certification
Azure Fundamentals - AZ-900
Hobbies
Listening to podcasts
Painting
Self Grooming
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