ARAVIND P LAL
STORE MANAGER
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
20
20
years of post-secondary education
Work History
Store Manager
Firstcry.com
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Max Fashion
06.2023 - 10.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Store Manager
Reliance Retail Limited
05.2021 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Incharge
Address Men's apparels
01.2017 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Executive
Pulimootil Silks
09.2015 - 01.2017
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Bachelor of Arts - SOCIOLOGY
IGNOU
04.2001 - 04.2021
12th - COMPUTER SCIENCE
ST. MARY'S HSS, KALIYAR (STATE BOARD)
Idukki, India03.2013
10th - GENERAL
JAI RANI PUBLIC SCHOOL (CBSE, Delhi)
Skills
Team Development
Shift Scheduling
Problem-Solving
Employee Training
Store Merchandising
Retail Inventory Management
Staff Management
Store operations
Cash Management
Inventory Control
Report Generation
Sales Analysis
Goals and performance
Key Responsibilities
- Meeting sales target and motivating store team
- Maintains store staff job results by coaching, counseling and disciplining employees, planning monitoring and appraising job results
- Manage store inventory and ensures availability of merchandise
- Managing stock and shrinkages
- Working on daily sales report, cash and card report, petty cash reports
- Maintaining FIFO and aged stock out for new stock
- Finding solutions for customers problems and store level problems
- Ensuring store safety and customers safety level
- Stock shuffling as per company policy
- Recruiting sales staff to the store
Technical Quotient
Windows 10, Windows 11, MS Office, Tally, SAP
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Tamil
Elementary (A2)
Disclaimer
I hereby declare that all the above information furnished by me is true to the best of my knowledge.
Date : 23-08-2024
Place : Thodupuzha Aravind P Lal
Timeline
Store Manager
Firstcry.com
10.2023 - Current
Store Manager
Max Fashion
06.2023 - 10.2023
Store Manager
Reliance Retail Limited
05.2021 - 06.2023
Store Incharge
Address Men's apparels
01.2017 - 05.2021
Sales Executive
Pulimootil Silks
09.2015 - 01.2017
Bachelor of Arts - SOCIOLOGY
IGNOU
04.2001 - 04.2021
12th - COMPUTER SCIENCE
ST. MARY'S HSS, KALIYAR (STATE BOARD)
10th - GENERAL
JAI RANI PUBLIC SCHOOL (CBSE, Delhi)
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