Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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Saurabh  Singh

Saurabh Singh

Ranchi

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Opration Manager

firstcry.com
Ranchi ( Jharkhand )
01.2023 - Current
  • I am a results-driven professional specializing in Corporate Sales and Customer Lifecycle Management, with a proven track record of driving revenue growth, customer satisfaction, and retention. With extensive experience in both B2B and B2C sales leadership, I excel in developing and executing strategic sales initiatives that optimize processes and build high-performing teams.

    I have successfully driven year-over-year revenue growth by implementing strategic sales initiatives, expanding the client base, and securing key accounts. My ability to exceed sales targets consistently stems from my innovative sales strategies and comprehensive sales plans, which align with organizational objectives.

    Recognized with multiple awards for excellence in sales and customer service, I have consistently driven client acquisition, retention, and satisfaction. My areas of expertise include:

    I am committed to fostering long-term customer relationships through effective lifecycle management and delivering exceptional customer experiences. Let's connect to explore how I can drive growth and success for your organization.

Department Manager

Westside - A Tata Enterprise
Muzaffarpur
02.2019 - 06.2021
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Store Manager

blackberry ( mohan clothing co.pvt ltd
Muzaffarpur
08.2016 - 01.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Managed daily banking activities such as deposits and withdrawals.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Implemented successful business strategies to increase revenue and target new markets.

Education

B.com - Marketing Management And Research

V.B.S Purvanchal University, Jaunpur U.P
Ballia
07-2006

GED -

B.B.I.C
Ballia
04-2003

High School Diploma -

B.B.I.C
Ballia
04-2001

Skills

  • Business Development Sales Management Customer Experience Revenue & Profit Growth Strategic Planning

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Elementary (A2)
A2

Certification

telly & computer operator

Affiliations

  • Sports and Fitness :Participate in a team sport (like football) or individual activities (like running or yoga). This shows teamwork, discipline, and physical health.
  • Leadership Roles: Mention any leadership positions you’ve held, whether in school clubs, sports teams, or community organizations.

Timeline

Area Opration Manager

firstcry.com
01.2023 - Current

Department Manager

Westside - A Tata Enterprise
02.2019 - 06.2021

Store Manager

blackberry ( mohan clothing co.pvt ltd
08.2016 - 01.2019

telly & computer operator

B.com - Marketing Management And Research

V.B.S Purvanchal University, Jaunpur U.P

GED -

B.B.I.C

High School Diploma -

B.B.I.C
Saurabh Singh