Phooma Devi
Chennai
Summary
Work for my organization with honesty and get success using my managerial skills and achieve my goal to be a next high level. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
17
17
years of professional experience
Work History
Area Manager I
Muthoot Fincorp Limited
03.2024 - Current
- Managing multiple Muthoot Fincorp’s Branches or locations in a specific geographical region.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Provide constructive feedback, and resolve conflicts to ensure team success.
- conduct performance reviews, identify areas for improvement, and implement training programs to enhance team skills.
- For setting and achieving sales targets for their assigned area.
- Analyse sales data, identify trends, and make strategic recommendations to improve performance.
- Ensure that all locations within their area are compliant with company policies and procedures.
- Managing resources, including staff, inventory, and budget, to optimize performance and efficiency.
- Coordinate the operations of multiple locations within their area, ensuring smooth and efficient functioning.
- Identify and resolve problems, implementing solutions to improve performance and customer satisfaction.
- ensure that customers receive excellent service and address any issues or concerns.
Chief Branch Manager II
Muthoot Fincorp Limited
09.2018 - 03.2024
- Handling Branch business, Sales Targets, TPP Products, Customer Service
- Handling Team with CSE's who are responsible for attending to customer needs and complaints to the best of their ability
- Daily Cash Reconciliation
- Bank Reconciliation
- Ensure to Achieve Assigned day to day Sales Targets
- Branch and Strong Room Key Handling
- Ensure Profitability targets are met on Parameter
- Gold Appraising
- Ensure to meet assigned new customer adding up, Branch Active Customer and Branch Growth on a daily basis
- Maintaining as a market leader every year.
Process Associate
ANZ (AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED) SSI
08.2011 - 06.2012
- Account maintenance
- RPH (Repayment Holiday)
- Indexing like; MAP and pricing approval
- Not Close Report
- Not Close Maintenance
- Reconciliation of loans
- Follow up with branch managers of Melbourne, Australia.
Assistant Accountant
Yugesh General Stores
01.2009 - 04.2011
- Bank reconciliation
- Calculation of Central Sales Tax (CST) to get C-form
- Generating bills, invoices & journal entries
- Stock Management
- Performing general office duties and administrative tasks
- Documentation work to make reports & presentations.
Education
Post Graduate Diploma in Business Management (PGDBM) -
Alagappa University, Karaikudi, Tamil Nadu.
B.com (Bank Management) -
Kanchi Shri Krishna College Of Arts And Science, Kanchipuram, Tamil Nadu.
Pre University College -
Govt.Girls Sr.Sec.School, Port Blair, Andaman.
10th -
Govt.Girls Sr.Sec.School, Port Blair, Andaman.
Cost and Management Accountancy -
Statutory board under an Act of Parliament
Skills
- Leadership & People Management
- Team leadership and motivation
- Coaching, mentoring, and performance management
- Conflict resolution & decision-making
- Delegation and accountability
- Talent development & succession planning
Business & Financial Skills
- Budgeting and cost control
- Sales growth and revenue analysis
- Profit & loss (P&L) understanding
- KPI tracking and performance reporting
- Forecasting and target setting
Operations Management
- Process optimization and standardization
- Inventory and supply chain coordination
- Quality control & compliance
- Risk management
- Vendor and partner coordination
Communication & Relationship Skills
- Clear written and verbal communication
- Stakeholder management (HQ, clients, vendors)
- Negotiation and persuasion
- Presentation and reporting skills
Analytical & Strategic Thinking
- Data-driven decision making
- Market analysis and competitive awareness
- Problem-solving and root-cause analysis
- Strategic planning and execution
Time & Territory Management
- Multi-location planning and prioritization
- Travel planning and efficiency
- Time management under pressure
Technical & Digital Skills
- MS Excel / Google Sheets (advanced level)
- CRM and ERP systems
- Basic data visualization tools (Power BI / Tableau – optional but valuable)
Customer & Brand Management
- Customer experience optimization
- Brand consistency across locations
- Complaint handling and service recovery
Bonus Skills (Highly Valued)
- Change management
- Training & onboarding design
- Crisis handling
- Adaptability and resilience
Accomplishments
- Blue Champion League Pan India National Zonal Topper in Gold Category
- Two Times Incentive Topper
- Constantly Pan India highest Profitability Topper
- Zonal AUM Outstanding Topper
- Zonal YTD Growth Topper
- Highest Active Customer Topper
- Highest New Customer Adding Up Topper
Contact Address
Snow Enclave No92 D1 1st floor Natarajan st Dhanalakshmi, Chennai, Tamil Nadu, 600026
Personal Information
Languages
- English
- Hindi
- Tamil
- Telugu
Disclaimer
I do hereby confirm that the information provided in this resume is true to the best of my knowledge and belief.
Interest
Indoor Games
Roles And Responsibilities
- Yugesh General Stores, Bank reconciliation., Calculation of Central Sales Tax (CST) to get C-form., Generating bills, invoices & journal entries., Stock Management., Performing general office duties and administrative tasks., Documentation work to make reports & presentations.
- ANZ SSI, Account maintenance, RPH (Repayment Holiday)., Indexing like; MAP and pricing approval., Not Close Report., Not Close Maintenance., Reconciliation of loans., Follow up with branch managers of Melbourne, Australia.
- MUTHOOT FINCORP LTD, Handling Branch business, Sales Targets, TPP Products, Customer Service., Handling Team with CSE's who are responsible for attending to customer needs and complaints to the best their ability., Daily Cash Reconciliation., Bank Reconciliation, Ensure to Achieve Assigned day to. day Sales Targets., Branch and Strong Room Key Handling., Ensure Profitability targets are meet on Parameter., Gold Appraising, Ensure to meet assigned new customer adding up, Branch Active Customer and Branch Growth on daily basis., Maintaining as a market leader every year
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Tamil
Upper Intermediate
B2
Telugu
Elementary
A2
Timeline
Area Manager I
Muthoot Fincorp Limited
03.2024 - Current
Chief Branch Manager II
Muthoot Fincorp Limited
09.2018 - 03.2024
Process Associate
ANZ (AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED) SSI
08.2011 - 06.2012
Assistant Accountant
Yugesh General Stores
01.2009 - 04.2011
Post Graduate Diploma in Business Management (PGDBM) -
Alagappa University, Karaikudi, Tamil Nadu.
B.com (Bank Management) -
Kanchi Shri Krishna College Of Arts And Science, Kanchipuram, Tamil Nadu.
Pre University College -
Govt.Girls Sr.Sec.School, Port Blair, Andaman.
10th -
Govt.Girls Sr.Sec.School, Port Blair, Andaman.
Cost and Management Accountancy -
Statutory board under an Act of Parliament