Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Aravinthan Eswaran

bengaluru

Summary

Dynamic S/W Cloud App Tech Support Analyst with a proven track record at Accenture, excelling in network troubleshooting and client relationship management. Adept at diagnosing complex software issues and enhancing service delivery, I foster team collaboration to achieve exceptional quality standards and ensure user satisfaction.

Overview

6
6
years of professional experience

Work History

S/W CLOUD APP Tech support Analyst

Accenture
Banglore
02.2021 - Current
  • Diagnosed software and hardware issues across diverse devices.
  • Delivered technical support by instructing on network and server operations.
  • Provided on-site customer service for multiple products, ensuring user satisfaction.

Process Executive

Cognizant
Chennai
09.2019 - 09.2020
  • Processed client requests to ensure timely service delivery.
  • Collaborated with team members to enhance workflow efficiency and maximize productivity.
  • Conducted quality checks on completed tasks to uphold service excellence.

Education

Master of Science - Master of Computer Applications

Nehru Institute of Information Technoloy.
Coimbatore
07-2020

Bachelor of Science - Computer Science

Nehru Arts And Science College
Coimbatore.
06-2017

Skills

  • Network troubleshooting
  • Software diagnostics
  • Hardware maintenance
  • Customer support
  • Cloud technologies
  • Client relationship management
  • Team management and mentorship
  • Quality analysis

Accomplishments

  • Best Performer Award 2023 / Accenture
  • People engagement / talent award - 2023, 2024 / Accenture

Timeline

S/W CLOUD APP Tech support Analyst

Accenture
02.2021 - Current

Process Executive

Cognizant
09.2019 - 09.2020

Master of Science - Master of Computer Applications

Nehru Institute of Information Technoloy.

Bachelor of Science - Computer Science

Nehru Arts And Science College

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Aravinthan Eswaran