Arbaz Hamdani

• Key Account Management: Spearheaded financial sector accounts, including Private Sector, MNC, Small Finance, and Payment Banks, both independently and in collaboration with teams.
• Strategic Expertise: Drove revenue growth through effective product and service presentations, demonstrating strategic account management skills.
• Project Leadership: Led a major Payment Gateway integration project with WhatsApp Business API (WABA), achieving significant success.
• Sales Excellence: Consistently exceeded sales targets by 150%-200% annually, showcasing strong performance and dedication.
• Project Execution: Managed change requests and launched new platforms/services at Sinch with a technical, commercial, and consultative focus.
• Client Relations: Built robust relationships, engaged senior executives, and provided detailed sales reports for strategic insights.
• Contract Negotiations: Secured optimal terms and closures for maximum profitability and mutual benefit.
• Delivery Assurance: Ensured timely, successful solution delivery aligned with customer needs, resulting in high client satisfaction.
• Progress Communication: Clearly communicated initiative progress to stakeholders monthly and quarterly.
• Forecasting and Monitoring: Strategically forecasted and monitored key account metrics, including sales outcomes and projections.

Solutions: A2P communication ‑ SMS and Email, Marketing Automation Platform, Axiom, IP messaging ‑ RCS and WhatsApp.

• Led the PAN India business for Managed Digital Cybersecurity Solutions (I-SOC), with a primary focus on offering services to the BFSI industry in compliance with regulatory guidelines from RBI and SEBI. Targeted key prospects, including major banks, stock brokers, and mutual funds.
• Drove strategic conversations at the CXO, CTO, and CISO levels, positioning the company as a trusted partner for cybersecurity solutions and ensuring alignment with top-tier decision-makers.
• Promoted additional company services, such as Testing Services, Information Security (IS) Audit Services, and Temporary Resource Allocation, to provide comprehensive solutions to clients.
• Built and developed a complete sales team and established a robust sales process for the I-SOC offering from the ground up, successfully expanding the client base to 65 organizations.

Solutions: Managed Cybersecurity, VAPT Security Testing, RPA, Load Testing, Agile Testing.

Technology worked On: Selenium, DNIF, Apache Jmeter.

• Developed and implemented strategies to maximize business growth in the West region, driving regional expansion and increasing market share for the organization.
• Set the strategic direction for managing and coordinating all partner-related activities, ensuring alignment with overall business objectives.
• Generated business by leveraging partner alliances and actively hunting for new accounts, contributing significantly to revenue growth.
• Collaborated with internal and external teams to address challenges, streamline operations, and achieve operational excellence.
• Acted as the final decision-maker on key sales growth strategies and policy decisions, in close consultation with the Line Director, ensuring informed and impactful choices that drive success.

Solutions: Microsoft licensing, Adobe Licensing, Complete I.T Infra solutions, Hyperconvergance, Network Security, End Point, DLP and Cloud Infra.

Technology Worked On: Cisco, Palo Alto, Juniper, V.M ware, Nutanix, Microsoft CAL, Mellanox.

• Conducted extensive market research and B2B outreach to identify prospective clients, successfully setting appointments and creating opportunities for engagement.
• Met with major brands and distributors to present the company's Omni-channel Retail Solutions, addressing both online and offline sales needs, and demonstrating the value of integrated solutions.
• Engaged with clients to introduce innovative ideas and concepts offered by the company, including marketing analytics, demand analytics, transportation analytics, network planning and optimization, sourcing analytics, and risk analytics.
• Assessed client needs in technological areas such as Business Intelligence Solution Development, Advanced Social Media and Web Integration, CRM and Workflow, and Campaign Management, ensuring that proposed solutions were tailored to their specific requirements.
• Served as the Single Point of Contact (SPOC) for clients, managing all aspects of sales, deliverables, and invoice settlements, ensuring smooth communication and customer satisfaction throughout the process.

Solutions: Business Intelligence, FMCG Mix Market Intelligence.

Technology Worked On: Retail TAO, Salesforce.

• Identified and understood client needs and expectations, delivering tailored enterprise solutions that not only met those needs but also strengthened partnerships throughout the sales cycle and beyond post-delivery.
• Secured 9 high-potential clients within the first 45 days of joining, generating ₹12 lacs in revenue, demonstrating rapid impact and strong client acquisition skills.
• Conducted comprehensive demonstrations, whiteboard discussions, enablement plans, and presentations, effectively communicating complex solutions and aligning them with client objectives.
• Earned recognition for technical expertise, collaborative approach, and strong client advocacy from both internal teams and external partners, establishing a reputation for reliability and effectiveness.
• Proactively engaged with potential customers through a mix of telephone calls, emails, and in-person meetings, ensuring a consistent and personalized outreach strategy.
• Generated new business opportunities by implementing targeted marketing initiatives and strategic plans, driving growth and expanding the client base.

Solutions: Integrated Solution for centralized inventory management and Order processing on multiple marketplaces.

Technology Worked On:- Amazon AWS, Knowlarity, HUBspot.

• Increased order volume by closely collaborating with the sales and marketing teams assigned by the manufacturer, aligning efforts to meet sales targets.
• Ensured timely and accurate deliveries of orders according to the purchase orders (P.O.), maintaining a strong focus on customer satisfaction and operational efficiency.
• Managed and monitored the timely collection of payments from retailers, adhering to agreed credit timelines, and reducing outstanding dues.
• Launched and managed product listings, such as CFLs, LEDs, memory cards, pen drives, and RAMs, on major e-commerce platforms including Amazon, Flipkart, Tradus, and eBay, thereby expanding market reach and increasing online sales.
• Acted as a strategic advisor to the manufacturer by providing insights into local market demands and customer feedback, helping to tailor products and strategies to better meet regional needs.

Solutions: Warehouse Lumens, High Bay Street Lumens, Portable Memory components.

• Analyzed marketing trends and competitor activities, providing strategic insights to enhance services and sales efforts.
• Planned and directed marketing campaigns to elevate brand awareness and ensure maximum visibility across all branches.
• Launched the Lakshya IIT coaching program for JEE and Advanced exams, driving substantial enrollment.
• Led end-to-end sales processes, from initiating leads and follow-ups to closing deals, resulting in successful admissions/enrollments.
• Handled walk-in inquiries and phone queries, ensuring prompt and effective customer engagement in the absence of administrators or telecallers.
• Executed timely and periodic follow-ups on pending leads to maximize conversion rates.
• Promoted digital study materials to students, distributors, and retailers, expanding the company’s reach in the education sector.
• Successfully managed a team of 6 Call Centre Executives, including recruitment, training, and performance management.
• Achieved business worth ₹7 crores within 8 days by enrolling 468 students in the Lakshya IIT program.
• Secured ₹1.8 crores in sales through the promotion of the company’s digital learning products.
• Oversaw the design and production of marketing materials and promotional literature, ensuring alignment with brand goals.
• Developed and implemented a targeted digital strategy, significantly enhancing business performance.

Solutions: Robo Mate, Lakshaya IIT