Arbaz Mulla

• Delivered high-volume, error-free data entry with consistent accuracy rates above 99%, ensuring data integrity across multiple databases and systems.
• Streamlined data entry workflows by implementing efficient processes and shortcuts, reducing turnaround time by up to 25%.
• Managed and maintained large datasets, performing regular audits to identify discrepancies and ensure compliance with organizational standards.
• Collaborated with cross-functional teams to verify, update, and standardize data, improving overall data quality and accessibility.
• Trained and mentored junior staff on data entry procedures, quality control practices, and productivity techniques to enhance team performance.

• Prepared and processed medical claims for submission to insurance providers. • Verified patient and claim information to ensure accuracy and completeness. • Reviewed claims for errors prior to submission to minimize rejections. • Submitted claims in a timely manner as per payer guidelines. • Coordinated with internal teams to resolve missing or incorrect information. • Monitored claim status and identified claims requiring correction or resubmission. • Addressed rejected claims and made necessary updates for reprocessing. • Maintained proper documentation of claim activities and updates. • Ensured adherence to payer requirements and company policies. • Supported the team in maintaining daily productivity and quality standards.

• Handled high-volume customer email interactions with professionalism and empathy, consistently achieving SLA targets and high customer satisfaction scores.
• Resolved complex customer queries and complaints efficiently, reducing escalation rates and strengthening customer retention.
• Crafted clear, personalized, and solution-oriented email responses, improving first-contact resolution and minimizing repeat inquiries.
• Collaborated with cross-functional teams to address customer issues, ensuring accurate information and seamless service delivery.
• Monitored email quality and identified process gaps, implementing improvements that enhanced response time, accuracy, and overall customer experience.

• Supported operations team in managing daily processes and workflow. • Assisted in verifying and processing data for accuracy and completeness. • Learned operational procedures and contributed to maintaining quality standards. • Coordinated with team members to ensure timely task completion. • Provided regular updates to supervisors and escalated issues as required.

• Assisted customers with inquiries and provided accurate product information.
• Resolved customer complaints through effective communication and problem-solving techniques.
• Processed orders and managed account updates using company software systems.