Hi, I’m
Megha Pandey
New Delhi
Summary
Highly-motivated customer service specialist with 4 years of experience in chat support and customer relationship management. Skilled in handling high-volume chat inquiries in fast-paced environments to provide timely and accurate resolutions. Demonstrates exceptional interpersonal skills, strong work ethic, and adaptability. Proven ability to work effectively unsupervised and quickly acquire new skills.
Overview
4
years of professional experience
Work History
iEnergizer LimitedNoida
Sr. Process Associate (Chat Support Specialist)
Current
Job overview
- Handle an average of 3 live chat inquiries daily, resolving customer issues related to healthcare and service products
- Provide step-by-step technical troubleshooting for customers seeking support, ensuring a high resolution rate
- Maintain a customer satisfaction rating of 4/5 through personalized support and efficient resolutions.
Amazon Development CenterNoida
Customer Support Executive
09.2020 - 06.2023
Job overview
- Assisted customers via chat with inquiries related to product orders, shipping, and troubleshooting
- Managed multiple chat sessions, handling product-related queries and helping customers navigate issues efficiently
- Trained new team members on effective communication and use of customer service tools to ensure team consistency.
Education
Delhi UniversityDelhi, India
Bachelor of Arts
05.2020
Andhra Education Society School
High School Diploma
01-2015
Skills
- Strong written communication and interpersonal skills
- Experience in handling multiple chat sessions simultaneously
- Problem-solving and conflict resolution
- Fast typing speed with high accuracy
- Customer-centric approach
- Multitasking and time management
- Adaptability in fast-paced environments
- Paperwork Processing
- Report Analysis
- Process Analysis
Hobbies
- Cooking: Enjoy experimenting with diverse cuisines and recipes, which enhances creativity and attention to detail.
- Listening to Music: Avid listener of various genres, which fosters an appreciation for different cultures and emotional expression.
- Traveling: Enthusiastic traveler with experience exploring new cultures and environments, demonstrating adaptability and open-mindedness.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Microsoft Office 2013 Certification
Completed: June 2020
Skills Acquired: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook
Timeline
Customer Support Executive
Amazon Development Center
09.2020 - 06.2023
Sr. Process Associate (Chat Support Specialist)
iEnergizer Limited
Current
Delhi University
Bachelor of Arts
Andhra Education Society School
High School Diploma
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