BHAVYA
Delhi
Summary
My primary goal is to secure a challenging Position in which I can utilize my acquired skills within the field of tools manufacturing. To become an excellent professional with sincerity, hard work and valuable learning in my working environment and to rise in the organization while performing challenging and Qualitative job.
Overview
2026
2026
years of professional experience
Work History
Chat Support Representative - SR. Associate
Concentrix Daksh private limited
10.2022 - 05.2025
- Resolved customer billing, device, and sales queries via chat, providing timely and accurate solutions while providing top-notch service and basic tech support for our products/ services.
- Assist customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion.
Tech Mahindra
03.2020 - 01.2022
- My job role is to provide superior customer service while handling calls and chat both with best resolution.
- Helping customer regarding telecom related concerns like billing, network, upgrade, etc.
Adhoc Support, Trained New Hire as a Temp Trainer
At Concentrix, I’ve also worked as a:
- Provided feedback on employee performance based on observed results during training sessions.
- Assisted with developing online learning modules for remote learners.
- Adapted teaching methods according to the needs of individual learners or groups.
- Responsible for the day-to-day supervision of a group of associates in operations.
- Take huddles for the performance and shared feedback to the agents to improve their performance.
- Communicate expectations to employees and provide timely updates.
- Provide expertise in handling customer queries as needed.
- Identify performance related issues and insure that advisors are providing the correct resolution to the customer.
- Stay current on internal work processes, policies and procedures.
- Attend required trainings & meetings
Education
B.Com -
P.G.D.A.V. College D.U.
01.2019
10th -
C.B.S.E.
12th -
C.B.S.E.
Skills
- Strong decision making
- Creative
- Problem solving
- Good concentration skills
- Motivated
- Persistent
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Saurabh Kumar
- Date of Birth: 06/11/98
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Beginner
A1
Timeline
Chat Support Representative - SR. Associate
Concentrix Daksh private limited
10.2022 - 05.2025
Tech Mahindra
03.2020 - 01.2022
Adhoc Support, Trained New Hire as a Temp Trainer
At Concentrix, I’ve also worked as a:
B.Com -
P.G.D.A.V. College D.U.
10th -
C.B.S.E.
12th -
C.B.S.E.