Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
Generic
Arbaz Shaikh

Arbaz Shaikh

Porvorim

Summary

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Overview

9
9
years of professional experience
4
4
Languages

Work History

Sr. Sales Executive

GHD Infra Developers
01.2024 - Current
  • Calling Client
  • Fixing Site Visiting Meeting and Sales

Associate - Small Business

DELHIVERY Limited
05.2023 - 12.2023
  • Conduct Client training on B2C process
  • Explain features and shipping charges and get business from the clients
  • Conduct webinar to explain about our panel and process
  • Maintain good level of public relations with clients Inbound Calls: Handling incoming customer calls and inquiries related to product or service information, orders, issues, billing, or general assistance Issue Resolution: Listening to customer concerns, identifying problems, and providing effective solutions or escalating complex issues to higher-level support if necessary Information Delivery: Providing accurate and relevant information to customers regarding product features, pricing, availability, and company policies Order Processing: Assisting customers with order placement, tracking, cancellations, and returns Complaint Handling: Addressing customer complaints, issues, or concerns with professionalism and empathy, aiming to achieve a satisfactory resolution Technical Support: Offering technical assistance and troubleshooting for products or services, guiding customers through common issues Customer Engagement: Building rapport with customers, actively listening to their needs, and ensuring a positive customer experience

Relationship Manager

MAX Life Insurance
07.2022 - 04.2023
  • CAM Interaction with the Bank branch teams and customers to explain the products and promote the brand
  • Adequate customer service, grievance redressal, claim settlement, renewal etc
  • Exceeding branch level targets
  • Good Product knowledge
  • Working knowledge of MS Office Behavioral Essential Desired Interpersonal skills
  • Building and maintaining customer relationships, focusing on long term customer satisfaction
  • Conduct market research to identify opportunities, threats, and emerging trends in life insurance industry, and adapt strategies accordingly
  • Cross-Selling and Up-Selling: Identifying opportunities to promote additional products or services to customers to increase sales or customer value

CAM

TATA AIG LIFE INSURANCE CO.LTD
12.2019 - 07.2022
  • Interaction with the Bank branch teams and customers to explain the products and promote the brand.
  • Adequate customer service, grievance redressal, claim settlement, renewal etc.
  • Exceeding branch level targets.
  • Good Product knowledge.
  • Working knowledge of MS Office Behavioral Essential Desired Interpersonal skills.
  • Building and maintaining customer relationships, focusing on long term customer satisfaction.
  • Conduct market research to identify opportunities, threats, and emerging trends in life insurance industry, and adapt strategies accordingly
  • Cross-Selling and Up-Selling: Identifying opportunities to promote additional products or services to customers to increase sales or customer value.

Senior Officer

IDFC First Bank Ltd
11.2018 - 11.2019
  • Customer Service and Engagement, New Customer Acquisition, Cross Selling of different Banking products.

Relationship Executive

HDFC Bank Ltd
03.2015 - 10.2018
  • Customer Service and Engagement, New Customer Acquisition, Cross Selling of different Banking products.

Education

Bachelor of Commerce -

Sridora Caculo College of Commerce & Management

Higher Secondary School Certificate - undefined

St. Xavier's High Secondary

SSLC - undefined

Holy Cross High School

Skills

Self Motivated

Active learner

Good Communication

Leadership

Collaboration

Versatile

Personal Information

  • Date of Birth: 01/29/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and can be supported by relevant documents as and when required.

Timeline

Sr. Sales Executive

GHD Infra Developers
01.2024 - Current

Associate - Small Business

DELHIVERY Limited
05.2023 - 12.2023

Relationship Manager

MAX Life Insurance
07.2022 - 04.2023

CAM

TATA AIG LIFE INSURANCE CO.LTD
12.2019 - 07.2022

Senior Officer

IDFC First Bank Ltd
11.2018 - 11.2019

Relationship Executive

HDFC Bank Ltd
03.2015 - 10.2018

Bachelor of Commerce -

Sridora Caculo College of Commerce & Management

Higher Secondary School Certificate - undefined

St. Xavier's High Secondary

SSLC - undefined

Holy Cross High School

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Arbaz Shaikh