Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Archana Agarwal

Noida

Summary

Results-driven professional with 21 years of experience managing end-to-end delivery of complex application development projects. Proven expertise in leading cross-functional teams, driving agile practices, and ensuring on-time, high-quality software delivery. Skilled in solution consulting, stakeholder management, resource optimization, and aligning technology solutions with business goals. Adept at mitigating risks, fostering collaboration, managing vendor relationships and delivering scalable, innovative solutions that enhance user experience and business outcomes. Experienced in managing budgets, timelines, and diverse technology stacks to consistently exceed client expectations. Bachelor's degree in Computer Science Engineering and a certified Scrum Master.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Delivery Manager

Qburst
Noida
12.2022 - Current
  • Led the program for the marketing division of a major retail grocery chain, consisting of multiple projects, in a fast-paced and high-availability environment.
  • Translated business objectives to align technology and business strategy.
  • Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
  • Managed an annual budget of $1.5M, ensuring all projects stayed within financial boundaries, and delivered value to stakeholders.
  • Steered the planning and completion of major optimizations in the systems, resulting in a 20% performance boost, as well as an increased revenue for the customer.
  • Spearheaded the Agile transformation for the team, increasing our deployment frequency by 40%, while improving code quality.
  • Fostered a team environment that prioritized effective collaboration between the vendor partners, as well as the customer.
  • Identified areas for improvement in existing processes or procedures related to software delivery.

Delivery Manager

Happiest Minds Technologies
Noida
04.2018 - 11.2022
  • Handled multiple big accounts with a total annual budget of $3M, ensuring all projects stayed within the financial boundaries while delivering value to the customers.
  • Negotiated year-on-year contracts with the customers for successful, continued partnerships.
  • Translated business objectives to align technology and business strategy.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
  • Established sound partnerships with senior stakeholders to assist business with formulation of strategies, technology investment decisions and solution option selection.
  • Worked with individual project managers to deliver initiatives and products, utilizing lean and agile project management methods.
  • Identified areas for improvement in existing processes or procedures related to software delivery.
  • Managed performance issues with delivery team members.
  • Developed team environment to support engagement and high performance.
  • Coordinated resources across multiple teams to ensure successful completion of projects on time and within budget.
  • Monitored customer feedback throughout the product lifecycle to ensure satisfaction with delivered products or services.
  • Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.

Senior Project Manager

OSS Cube/Happiest Minds Technologies
Noida
03.2014 - 03.2018
  • Managed projects for multiple big customer accounts, leading to successful deliveries.
  • Led cross-functional teams in planning, executing, and finalizing projects according to strict deadlines and within budget.
  • Followed a solution consulting approach to discover requirements with the business and define project goals.
  • Coordinated with stakeholders to define project scope, objectives and deliverables.
  • Oversaw the achievement of all technical, financial, and scheduling goals.
  • Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
  • Created detailed reports on project status, issues, risks and opportunities.
  • Managed project scope, timeline and budget in alignment with company objectives.
  • Managed changes to project scope, project schedule, and project costs using appropriate verification techniques.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Delivered high level of service to clients to extend relationship and encourage further projects.
  • Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
  • Coordinated internal resources and third parties and vendors for the flawless execution of projects.

Technical Lead/Senior Software Engineer

Tavant, Vichara, Infosys
Noida
08.2004 - 02.2014
  • Held various roles in these organizations over the period of 10 years and executed many successful projects.

Education

MBA - Finance

Punjab Technical University
New Delhi, India
03-2009

B. Tech - Computer Science

Sikkim Manipal Institute of Technology
Sikkim, India
07-2004

Skills

  • Application Development Lifecycle Management
  • Agile and Scrum methodologies
  • Project planning and execution
  • Stakeholder management
  • Budgeting and resource allocation
  • Risk Management and Mitigation
  • Vendor and partner collaboration
  • Strategic thinking and problem solving
  • Strong communication and negotiation
  • Cross-functional team collaboration
  • Client Relationship Management

Accomplishments

  • Chairman Award FY 22 at Happiest Minds Technologies for being a role model of the company values and making an exemplary contribution towards the long term growth of the company for FY 22
  • Project Manager award at Happiest Minds for successful project deliveries for the year 2018
  • Pursuit of Excellence Award - Customer Service at OSS Cube in 2015
  • Received recognition for meeting a highly challenging target delivery for a major B2B customer

Certification

  • Certified Scrum Master (CSM), by Scrum Alliance since Dec 2012

Languages

Hindi
First Language
English
Proficient (C2)
C2
Nepali
Advanced (C1)
C1

Timeline

Delivery Manager

Qburst
12.2022 - Current

Delivery Manager

Happiest Minds Technologies
04.2018 - 11.2022

Senior Project Manager

OSS Cube/Happiest Minds Technologies
03.2014 - 03.2018

Technical Lead/Senior Software Engineer

Tavant, Vichara, Infosys
08.2004 - 02.2014

MBA - Finance

Punjab Technical University

B. Tech - Computer Science

Sikkim Manipal Institute of Technology

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Archana Agarwal