Archana B M
BANGALORE
Summary
Adept System Engineer with a proven track record at Edubridge Learning Pvt Ltd, where I excelled in reducing critical system downtime and resolving complex technical issues. Skilled in DNS and DHCP management, I leveraged troubleshooting and effective problem-solving to enhance system performance and user satisfaction. Demonstrated ability to manage multiple projects, ensuring high-quality deliverables within tight deadlines.
Overview
2
2
years of professional experience
Work History
System Engineer
Edubridge Learning Pvt Ltd
Bengaluru (Remote)
10.2022 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Assisted senior network administrators in configuring routers, switches, firewalls, VPNs, DNS servers, DHCP servers.
- Managed network services such as DNS, DHCP, NTP, ensuring reliable connectivity throughout the organization.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
BALLARI INSTITUTE OF TECHONOLOGY AND MANAGEMENTS
Bellary, India06.2017
Skills
- Troubleshooting
- System Engineering
- Hardware and software installation
- Technical Support
- DNS and DHCP Management
- DNS Management
Timeline
System Engineer
Edubridge Learning Pvt Ltd
10.2022 - Current
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
BALLARI INSTITUTE OF TECHONOLOGY AND MANAGEMENTS