Quality Engineering Manager
Publicis Sapient
02.2017 - Current
Archana Panda
Bengaluru,KA
Timeline
Work History
Quality Engineering Manager
Publicis Sapient
Bangalore
02.2017 - Current
- Enhanced customer satisfaction by addressing complaints promptly and effectively resolving any outstanding issues.
- Championed best practices for testing methodologies across multiple departments; significantly improving adherence with strict industry requirements.
- Improved product quality by implementing effective inspection processes and procedures.
- Developed and maintained comprehensive quality documentation, ensuring compliance with industry standards and regulations.
Skills
- Align Quality Engineering strategy with stakeholders to ensure business objectives, delivery goals, and quality expectations are met
- Lead discovery sessions and requirement analysis to define test strategies, quality plans, and engineering deliverables
- Evaluate, select, and implement automation tools and scalable test automation frameworks
- Mentor and coach QA/QE team members, fostering technical excellence and a high-performance culture
- Drive Shift-Left testing practices by integrating quality activities early in the software development lifecycle
- Monitor and manage in-sprint testing activities, ensuring timely defect resolution and sprint goal achievement
- Lead end-to-end testing activities across System Integration Testing (SIT), User Acceptance Testing (UAT), and Production releases
- Coordinate release planning and execution to ensure smooth and successful deployments
- Define, track, and report quality KPIs and metrics to measure product quality, team performance, and release readiness
- Manage client relationships, stakeholder communications, and quality status reporting
- Collaborate with Product, Development, Business, and Operations teams to drive continuous quality improvement initiatives
- Identify quality risks, implement mitigation strategies, and ensure adherence to quality standards and best practices
- Drive test process optimization to improve efficiency, test coverage, and delivery timelines
- Provide leadership in quality governance and ensure consistent execution of testing and release management processes
- Support strategic decision-making through quality insights, metrics, and risk assessments
Overview
14
14
years of professional experience
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceSummary
Quality Engineering Manager with 14+ years of experience leading end-to-end Quality Engineering initiatives across Retail, B2B, and B2C domains, specializing in POS systems, eCommerce platforms, and enterprise applications. Expertise in quality strategy, test automation, Shift-Left practices, Agile/DevOps delivery, and release management.
Experienced in leading AI-driven quality initiatives, leveraging Generative AI and AI-assisted testing solutions to accelerate test design, improve test coverage, optimize defect detection, and enhance overall engineering productivity. Skilled in evaluating and implementing AI-powered testing tools, integrating intelligent automation into QA processes, and driving innovation through data-driven quality practices.
Proven ability to build and mentor high-performing QA teams, establish scalable automation frameworks, lead SIT, UAT, and Production releases, and drive quality governance through KPI-based monitoring. Strong stakeholder and client management skills with a focus on aligning quality objectives to business goals, improving delivery efficiency, reducing release risks, and delivering exceptional customer experiences. Passionate about adopting emerging technologies, AI-enabled quality engineering practices, and continuous improvement to support scalable and reliable software delivery.
Certification
- ISTQB - Foundation Level
- Salesforce AI Associate
- Microsoft certified Azure Fundamentals
- SAFe 6 Agilist