Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Archana R

Archana R

Chennai

Summary

With a proven track record at Tech Mahindra, I excel in resolving customer inquiries and technical issues, enhancing customer satisfaction. My leadership and analytical skills, honed across diverse roles, drive team success and operational efficiency. Expert in management information systems, I significantly contribute to data-driven decision-making and process optimization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Associate

Tech Mahindra
Chennai
03.2024 - Current
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Provided technical assistance to customers through online chat or telephone support.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Documented all customer interactions and inquiries in the ticketing system accurately and completely.

Deputy Manager

HDFC Bank
Chennai
04.2023 - 08.2023
  • Actioning Customer's grievances in timely manner and resolving with appropriate solution through Emails which relates with all overall Bank divisions
  • Also involved in Live chats with the customer so that the customer's grievances can be solved up to date

Underwriter

HCL
Chennai
04.2021 - 04.2023
  • Reviewing and verifying loan applications and supporting documentation also Making loan eligibility decisions and approving or rejecting applications; finally Returning applications with additional documentation to the loan officer for review
  • Actioned customer's loan application queries through Live chats with the dependents of Military people who were our Primary customers

Associate

Concentrix
Chennai
04.2019 - 01.2021
  • Performed management control, operational control and transaction processing for the Customer Queries; Performed the clerical personal in the transaction processing and answers the queries on the data pertaining to the transaction
  • Actioned customer's queries through Voice/ Email and Live chats related to Banking transactions

Junior Officer

HDFC Bank
Chennai
02.2013 - 08.2016
  • Performed data analysis for generating reports on periodic basis; Understood customer problems and providing appropriate technical solutions

Junior MIS Analyst

John Bosco group of Colleges
06.2012 - 02.2013
  • Provided support and maintenance to existing management Information systems (MIS); Generated and distributing management reports in accurate and timely manner

Education

Master of Commerce -

Meenakshi college for Women

Skills

  • Leadership
  • Confident and Determined
  • Team Player

Languages

  • Tamil, First Language
  • English, Advanced

Certification

  • HDCA
  • Portfolio Management

Timeline

Senior Associate

Tech Mahindra
03.2024 - Current

Deputy Manager

HDFC Bank
04.2023 - 08.2023

Underwriter

HCL
04.2021 - 04.2023

Associate

Concentrix
04.2019 - 01.2021

Junior Officer

HDFC Bank
02.2013 - 08.2016

Junior MIS Analyst

John Bosco group of Colleges
06.2012 - 02.2013

Master of Commerce -

Meenakshi college for Women

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Archana R