Mariam Affrin
Thiruvananthapuram
Summary
Senior Associate and a Business Analyst with over 8 years of experience working in fast paced office environments. Highly organized, determined and capable of handling multiple tasks. Adept in Microsoft Office. Experienced in team building and working closely with stakeholders to meet organizational goals.
Overview
10
10
years of professional experience
Work History
Senior Associate
Allianz Australia
Trivandrum
04.2017 - 10.2024
- Achieved high customer satisfaction rates by providing optimal customer service at all times
- Subject Matter Expert with good knowledge of the product and technical referral point for all process related inquiries
- Created and managed Chat Survey Calculator to improve customer satisfaction rate in the team
- Coaching newly onboarded team members
- Assisting Team Leader in the handling of day to day administrative responsibilities
- Assisting Team Leader in preparing monthly packs and various other reports
- Responsible for tracking all Accolades within team and sending Accolade and customer Appreciation posters
- Point of contact for sending all major updates and running healthy competitions across the team to improve overall scores
- Helped team overachieve revenue for a month by hitting sales value of AUS $1million
- Helped reduce shrinkage by tracking system issues and actively monitoring off call activities which helped provide optimal production
Business Development Associate
Byju's The Learning App
Bangalore
03.2016 - 10.2017
- B2B and B2C selling and marketing of educational app in Middle East
- Brought forth an energetic attitude and positive work ethic
- Coordinated and scheduled deliveries based on the needs
- Assisted with the creation of video content for marketing purposes
- Contributed to brainstorming sessions involving the design, conception, and creation of digital content of the app
- Aimed to maximize company exposure through effective marketing campaigns
Customer Service Associate
Allianz UK
Trivandrum
09.2014 - 10.2015
- Processed insurance claims and paperwork
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
Education
B.Tech - Electronics and Communication
Mohandas College of Engineering and Technology
Trivandrum05-2014
Skills
- Excellent communication skills
- Fast learner
- Ability to multitask
- Ability to work under pressure
- Effective time management
- Leadership
- Teamwork
- Microsoft Excel
- Microsoft PowerPoint
- Calendar management
- Critical thinking
- Problem solving
- Decision making skills
- Strong attention to detail
- Organizational skills
- Agile methodologies
- Project Management Simplified
- Leadership skills
- Microsoft Project Basics
- Team Collaboration
- Customer Support
- Problem Resolution
- Product Knowledge
- Complaint Handling
Languages
Malayalam
Beginner
A1
English
Proficient
C2
Timeline
Senior Associate
Allianz Australia
04.2017 - 10.2024
Business Development Associate
Byju's The Learning App
03.2016 - 10.2017
Customer Service Associate
Allianz UK
09.2014 - 10.2015
B.Tech - Electronics and Communication
Mohandas College of Engineering and Technology
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