ARCHANA S NAIR
Trivandrum
Summary
Dynamic Senior Business Analyst with 3 years of experience in SaaS environments, specializing in Airline Loyalty and Cargo management. Certified Product Owner (Scrum Alliance) with foundational knowledge in Agile business analysis, requirement gathering, and product management principles, driven by a passion for continuous learning and growth in business analysis. Expertise in translating complex technology into actionable insights, creating comprehensive user documentation, feature documents, and training materials to facilitate seamless system adoption. Seeking a Business Analyst role to leverage business process analysis expertise and strong stakeholder communication to enhance business efficiency and deliver impactful solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
IBS SOFTWARE PVT LTD
03.2022 - Current
- Supervised a team of Technical Writers in documentation efforts for version releases, achieving a 50% reduction in delivery time.
- Facilitated requirement-gathering workshops engaging with stakeholders to ensure alignment with business objectives. Created comprehensive process models and documentation to aid decision making.
- Spearheaded end-user training for key IBS implementations across major airline clients, effectively explaining system functions and aligning them with business requirements.
- Led on-site Train-the-Trainer programs for multiple Japanese clients, representing the IBS Loyalty Management application. Collaborated closely with Senior Analysts to identify customer pain points, troubleshoot issues during User Acceptance Testing (UAT), and propose solutions for key business challenges.
- Collaborated closely with product management teams to develop user stories and test scenarios for validating system functionality.
- Boosted customer training satisfaction scores by 65% by implementing streamlined client feedback processes and proactively tracking progress through meeting frequency.
Assistant Professor (Ad-hoc)
GOVT. ENGINEERING COLLEGE, BARTONHILL
01.2019 - 08.2020
- Instructed undergraduate BTech students in Engineering Physics, delivering engaging lectures and fostering deep understanding of the core concepts
- Integrated Google Suite tools into curriculum to enhance student learning and collaboration, modernizing the educational experience
- Oversaw weekly laboratory activities, facilitating practical learning opportunities for students.
- Evaluated student performance through assessments and projects, ensuring a comprehensive understanding of course material and learning objectives.
Education
M.Sc. - Physics
University of Kerala
12.2016
B.Sc. - Physics
Mar Ivanios College
06.2014
Skills
- MS Office Suite
- Microsoft 365
- MS Visio
- JIRA & Confluence
- SharePoint
- Process Models
- User Documentation
- Microsoft Power BI
- End-User Training
- User Stories
- SQL for Data Extraction (Beginner)
- Agile Methodologies (Beginner)
- Data Analysis Experience
- UAT Support
- Requirement Analysis
- Presentation Skills
- Stakeholder Management
- Communication and Analytical Skills
- Adaptability
- Cross-Functional Collaboration
- Problem Solving and Critical Thinking
- Attention to Details
Websites
Certification
- Career Essentials in Business Analysis by Microsoft and LinkedIn
- Business Analysis Foundations course by LinkedIn - IIBA
- Certified Scrum Product Owner (CSPO) - Scrum Alliance
- Google Data Analytics Professional Certificate with Capstone Project
- Business Intelligence using Power BI Workshop – Skill Nation
Key Achievements
- National Competition for Young Managers - Winner, 09/01/23, Recognized as the Young Manager Champion at the 49th National Competition for Young Managers, organized by the All India Management Association (AIMA).
- Tech Writers' Tribe Online Doc-a-thon Contest 2023 - Best Team, 01/01/24
- Star of the Month by IBS Software, 10/01/23
Timeline
Senior Business Analyst
IBS SOFTWARE PVT LTD
03.2022 - Current
Assistant Professor (Ad-hoc)
GOVT. ENGINEERING COLLEGE, BARTONHILL
01.2019 - 08.2020
M.Sc. - Physics
University of Kerala
B.Sc. - Physics
Mar Ivanios College
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