Hi, I’m
Archana T. N.
Business Unit Head – Inspection Services | Assistant Director – Sales & Customer Excellence
Bengaluru,Karnataka
Summary
Experienced and result-oriented women leader with 15 years of experience in TIC industry in team development, process streamlining, and driving growth in the Food testing industry. Adept at building and mentoring high-performing teams while fostering a culture of collaboration and innovation. Proven Expertise in optimizing sales strategies and operational processes to deliver business outcomes. Committed to excellence in Customer engagement and advancing organizational success through strategic leadership and cross functional alignment.
Overview
17
years of professional experience
5
Languages
Work History
Eurofins Analytical Services Pvt.Ltd.
Busines Unit Head -Inspection Services
01.2025 - Current
Job overview
- Lead the Inspection Services vertical with full P&L responsibility.
- Oversee end-to-end inspection operations from sampling to cargo shipment.
- Drive strategic growth through service expansion and client partnerships.
- Implement transparency and process streamlining in inspection activities.
- Manage 40+team performance, profitability, and service delivery standards.
- Resolved problems, improved operations and provided exceptional service.
Eurofins Analytical Services Pvt.Ltd.
Assistant Director Sales And Customer Excellence
01.2021 - Current
Job overview
- Lead sales and customer service teams in the food testing business.
- Streamline operations to enhance client experience and efficiency.
- Drive market expansion through strategic initiatives and partnerships.
- Promote team empowerment and professional development.
- Analyze sales trends and feedback for continuous improvement.
Eureka Analytical Services Pvt.Ltd.
Regional Manager
04.2020 - 12.2020
Job overview
- Oversaw sales operations across multiple regions with a focus on the food testing sector, achieving visibility of the start up organisation.
- Recruited, trained, and motivated a regional sales team, fostering a collaborative and goal-oriented culture.
- Conducted in-depth market analysis to identify growth opportunities and adapt sales strategies accordingly.
- Strengthened customer relationships by providing tailored solutions and maintaining a high standard of service excellence.
ALS Testing Services
Regional Manager - Food And Pharma services
04.2019 - 04.2020
Job overview
- Develop Business in Food and Pharma sector for the Lab.
- Develop the team of sales executives for different regions and provide mentoring, performance management and coaching to direct reports.
- Report monthly on financial targets, sales and marketing metrics internally and to global team.
ITC Limited
Associate Manager
04.2018 - 04.2019
Job overview
- Responsible for Brand recognition Of ITC in Testing Domain. Drive Business and Operational activity.
Eurofins Analytical Services Pvt.Ltd.
Area Sales Manager
06.2013 - 06.2018
Job overview
- Business Development related to Food and Feed Industries, Hospitality sector Spice industry.
- Handling Key Accounts across India and handling team to focus on Spice and Herbal market in Kerala and other regions.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
Shiva Analyticals Pvt.Ltd.Bengaluru
QA/QC Analyst
08.2011 - 06.2013
Job overview
- Conducted regular audits to assess adherence to established QA/QC policies and procedures, ensuring ongoing compliance and maintaining high-quality standards.
- Developed comprehensive reports detailing QA/QC findings, providing valuable insights for management decisionmaking.
- Played an instrumental role in obtaining ISO certifications, demonstrating compliance with international quality standards.
IADFAC laboratories Bengaluru
Lab Analyst
07.2008 - 05.2010
Job overview
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Analyzed food samples on ICP-OES, resolving unusual data trends and handling quality checks and instrument alarms as appropriate.
Education
B’lore universityBengaluru
M.Sc from Biotech and Biochemistry
01.2008
University Overview
Graduated with Distinction
B’lore universityBengaluru
B.Sc from Biotech and Biochemistry
01.2006
University Overview
Graduated with Distinction
Skills
Interests
Learning classical dance-BHARATANATYAM from the past 16 years and given performances all over India: Received appreciation from exponents for exquisite abhinaya, Won “Best Actor “award in the intercollegiate drama festival held at Ravindrakalakshetra., Having experience as an MC for various educational and cultural functions.
Timeline
Busines Unit Head -Inspection Services
Eurofins Analytical Services Pvt.Ltd.
01.2025 - Current
Assistant Director Sales And Customer Excellence
Eurofins Analytical Services Pvt.Ltd.
01.2021 - Current
Regional Manager
Eureka Analytical Services Pvt.Ltd.
04.2020 - 12.2020
Regional Manager - Food And Pharma services
ALS Testing Services
04.2019 - 04.2020
Associate Manager
ITC Limited
04.2018 - 04.2019
Area Sales Manager
Eurofins Analytical Services Pvt.Ltd.
06.2013 - 06.2018
QA/QC Analyst
Shiva Analyticals Pvt.Ltd.
08.2011 - 06.2013
Lab Analyst
IADFAC laboratories
07.2008 - 05.2010
B’lore university
B.Sc from Biotech and Biochemistry
B’lore university
M.Sc from Biotech and Biochemistry