Archana Tripathi
Greater Noida
Summary
Dynamic Associate Assistant Manager at Jeevansathi.com with expertise in requirements gathering and data analysis. Proven ability to leverage customer insights to enhance team performance and drive strategic initiatives. Skilled in Microsoft Excel, I excel at fostering collaboration and delivering impactful results in fast-paced environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Associate Assistant Manager
Jeevansathi.com
Noida
01.2017 - 01.2023
- Interacted with customers to understand needs and provide suitable solutions
- Analyzed customer concerns and suggested improvements
- Maintained daily reports and performance data
- Collaborated with team to improve customer satisfaction
Education
MBA - Marketing
Quantum Global Campus
Roorkee 07.2015 - 06.2017
Kendriya Vidhalaya IIT Kanpur
Kanpur Skills
- Requirements Gathering
- Data Analysis
- Microsoft Excel
- Customer Insights
- Team Management
Languages
English
Upper Intermediate (B2)
B2
Certification
- Business Analysis Certification (Udemy)
Business Analytics
Primary Data Analysis using SPSS
Digital Marketing
Career Break
- I took a break due to health reasons, but now I am fully recovered. During this time, I focused on upgrading my skills in Business Analysis and now I am ready to restart my career with full dedication.
Projects
- Customer Feedback Analysis (Excel)
- Sales Data Analysis (basic charts & insights)
- Improving Customer Retention Strategy
Career Objective
Motivated professional with experience in Sales BPO, seeking to transition into a Business Analyst role. Skilled in communication, requirement understanding, and data analysis with a strong interest in business insights and process improvement.
Key Achievements
- Successfully managed a team of 12 members
- Achieved monthly targets consistently (84% success rate)
- Improved customer satisfaction through process improvements
Timeline
Associate Assistant Manager
Jeevansathi.com
01.2017 - 01.2023
MBA - Marketing
Quantum Global Campus
07.2015 - 06.2017
Kendriya Vidhalaya IIT Kanpur