Archana Yatin Barot

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Banking & Customer Sevice

• Hands-on experience in effectively managing the general branch loan operations, Home Loan Accounts, Personal Loan Accounts, and Auto Loan Accounts along with Asset and Liability walk-in customers of the bank.
• Meticulously involved in taking care of Head Services and Premium Care, Asset & Liability customer complaints, requests, and queries through email.
• Maintenance of Data and MIS of complaints, requests, and queries of customers and preparations of PowerPoint presentations.
• Deftly managing after authorization of banking operations like issues of correspondence with customer letters, requests, queries, funds transfer, RTGS (Real Time Gross Settlement), and cheque receipts.
• As a Customer Care Email Support representative have gained experience to provide assistance to company customers through email and social media.
• Key responsibilities for this role include developing customer relationships, solving customer issues, modifying orders, processing refunds, reshipment of orders, promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.
• Ensure consistent delivery of customer delight relating to queries or problem resolution.
• Consciously maintain levels of performance that measure up to standards and provide feedback to customers on issues. Maximise sales and referral generation where relevant.
• Process financial and non-financial transactions assistance pertaining to Asset and Liability customers.
• Required to maintain an effective working relationship with various departments of the Bank to ensure that the Customer Contact Centre supports the delivery of business objectives.
• Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time in an efficient, accurate, professional, and courteous manner to create customer loyalty.

Procurement

• Act in compliance with all relevant IBM business conducts guidelines and client-driven procurement processes.
• Perform periodic analysis within managed commodity scope to identify savings, and define efficiency opportunities and tactical initiatives that should be undertaken.
• Set up new suppliers and initiate outline agreements and maintain all meaningful supplier documentation. Ensure audit readiness of all supplier documents.
• Collaborate with Businesses and suppliers on payment issues and support hands-free strategies to resolve blocked invoices and resolve supplier and payment issues.

Fusion 4 Pearl Apartment, Flat # 208, 2nd Floor, 7th Cross, Ashwathnarayan Road, Near Tirumala Dhaba, Attur Layout, Yelahanka New Town, Bangalore -560064, Karnataka, India