Archis Salunke
Navi Mumbai
Summary
Detail-oriented professional with expertise in process execution, e-commerce, and customer service. Adept at workflow optimization, client relationship management, and performance analysis. Recently completed SAP SD training and preparing for certification to transition into an SAP consultant role.
Overview
12
12
years of professional experience
Work History
Process Executive
A5E Consulting Pvt. Ltd.
12.2021 - Current
- Processed insolvencies and generated proof of claims using Salesforce
- Managed workflow allocation and monitored queue status
- Prepared reports for work allocation and performance tracking
E-Commerce Executive
TRI Consultancy (TriJewels.com)
05.2020 - 12.2021
- Managed product listings and sales across Amazon, eBay, Walmart, and Etsy
- Optimized product descriptions and monitored pricing strategies
- Executed social media marketing campaigns to boost brand visibility
Intern - Social Media Marketing
We Grow Business Facilitators
01.2020 - 04.2020
- Developed engaging content to enhance online engagement
Senior Customer Service Executive
Reliance Digital Pvt. Ltd.
06.2018 - 12.2019
- Provided customer support for warranty services and troubleshooting
- Resolved escalations and trained new employees
Retail Sales Associate
Vodafone India Pvt. Ltd.
01.2013 - 07.2016
- Achieved and exceeded sales targets through customer engagement
- Conducted KYC verification for SIM activations
- Managed customer escalations and promoted bundled services
Education
B.Sc. IT -
L.S. Raheja College
01.2013
Higher Secondary School -
Kirti College
01.2009
Secondary School Certificate -
Maharashtra High School
01.2007
Skills
- Customer Service & Relationship Management
- Workflow Optimization & Process Improvement
- E-Commerce Operations & Marketplace Management
- Performance Tracking & Data Analysis
- Sales & Revenue Growth Strategies
- Team Coordination & Conflict Resolution
- KYC Compliance & Documentation
Languages
English
Hindi
Marathi
Professional Development
SAP SD (Sales and Distribution) Training Completed, Certification Pending
Timeline
Process Executive
A5E Consulting Pvt. Ltd.
12.2021 - Current
E-Commerce Executive
TRI Consultancy (TriJewels.com)
05.2020 - 12.2021
Intern - Social Media Marketing
We Grow Business Facilitators
01.2020 - 04.2020
Senior Customer Service Executive
Reliance Digital Pvt. Ltd.
06.2018 - 12.2019
Retail Sales Associate
Vodafone India Pvt. Ltd.
01.2013 - 07.2016
Higher Secondary School -
Kirti College
Secondary School Certificate -
Maharashtra High School
B.Sc. IT -
L.S. Raheja College
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