SHUBHAM KUMAR
Ghaziabad
Summary
- Result-oriented Process Executive with 3 years of experience optimizing operations and driving continuous improvement.
- Skilled in process analysis, root cause analysis, and corrective action planning to enhance efficiency and compliance.
- Strong communicator and proactive team player, collaborating effectively with stakeholders at all levels.
- Committed to excellence, ensuring seamless execution, innovation, and sustainable business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Executive
Cognizant
03.2023 - 03.2024
- Spearheading comprehensive organizational development initiatives, driving macro-level enhancements in business processes
- Leading the development of methodologies outlining fundamental process parameters for streamlined operations, resulting in increased efficiency
- Supervising cross-functional meetings to ensure continuous communication of process weaknesses and performance metrics, fostering a culture of transparency and collaboration
- Investigating and addressing basic issues swiftly while effectively escalating more complex concerns for timely resolution, contributing to smoother operations and improved performance
Advertising Sales Rep Associate
Accenture
04.2024 - 04.2025
- Managed Google Ads accounts for clients, optimizing campaigns for better performance and ROI.
- Provided strategic guidance on budget allocation, keyword targeting, and ad performance improvements.
- Monitored and analyzed campaign data to enhance conversions and reduce ad spend inefficiencies.
- Collaborated with cross-functional teams to address client concerns and optimize ad placements.
QA /SME Team Leader
Cognizant
04.2025 - Current
- Conducted in-depth research to develop comprehensive knowledge of industry trends and best practices.
- Analyzed client feedback to identify areas for improvement in service delivery and support initiatives.
- Troubleshooting of product SA360 (Google) in-depth and with multiple tools and techniques.
- Provided end-to-end support and optimization for the upliftment of the account.
- Handed over the efficiency report to the higher authorities for evaluation.
Education
B. Tech - Mechanical Engineering
Galgotias College of Engineering and Technology
08.2021
XII -
Air Force School Jammu
Jammu, Jammu and Kashmir05.2017
X -
Air Force School Jammu
Jammu, Jammu and Kashmir04.2015
Skills
- Accounts Management
- Customer Service Management
- Strategizing & Planning
- Email Writing
- Data Analysis
- Business Process Enhancement
- Data Gathering
- Issue Management
- Relationship Management
- Team Leadership & Management
- Analytical Mind-set
- Powerful Strategist
- Visionary Leader
- Critical Thinker
- MS Office
- Google Ads
Certification
- Python Full Stack Course, Aptron Solution Pvt. Ltd, Noida
- Python Data Structures, Coursera (University of Michigan)
- Cloud Computing, Coursera
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Personal Information
Date of Birth: 10/26/98
Timeline
QA /SME Team Leader
Cognizant
04.2025 - Current
Advertising Sales Rep Associate
Accenture
04.2024 - 04.2025
Process Executive
Cognizant
03.2023 - 03.2024
XII -
Air Force School Jammu
X -
Air Force School Jammu
B. Tech - Mechanical Engineering
Galgotias College of Engineering and Technology