ARCHISHA ARORA

Enterprise Digital Voice

• Pioneered bespoke Pre-Port validation solution.
• Customized an E2E journey for Port Out or Transfer of Digital Voice Product and subsequent cease or deletion of assets.
• Crafted an E2E solution to Automate Deletion of Unused numbers, and designed AI-assisted task UI mockups.
• Acquainted with product model and offerings and worked closely with business to understand and drive solution to provision and modify Value Added Services for Digital Voice product.
• Augmented client insight into business use-case scenarios through analysis of real-time order fallouts.
• Crafted tailored solutions to circumvent distinct tool limitations in alignment with design criteria for Digital Voice product meanwhile working on E2E Solution Design.
• Recommended improvements on business processes for optimized performance and profitability.

Inbound Numbers (UK)

• Developed innovative design Automated workflows for Non-Geographic Inbound Routing Numbers for the UK.
• Orchestrated E2E Solution Design for Port In Journey for Inbound UK Geographic and Non-Geographic Numbers.
• Designed and built workflow up to TMF standards for New Number Journeys.

PSTN Exchange Compaction

• Analyzed AXE10 and System X Concentrator Compaction rulesets and documented the existing business logic.
• Identified deviations from standard ruleset and translated complex business requirements into clear functional logic for development teams.
• Collaborated with developers and stakeholders to iteratively enhance the Qlik dashboard, improving concentrator compaction eligibility accuracy from 60% to 97.6% within a few weeks.
• BT - Ipswich, Suffolk

I) FALCON (NDA project)

• Designed and automated the end-to-end solution for EE OnePhone customer acquisition and number porting journeys on the Strategic Numbering platform using TM Forum Open APIs

II) SOGEA

• Devised E2E Solution Design for the EECC requirement for SOGEA number port journey in sync with ethernet provisioning and enabling seamless migration from WLR to IPEX numbers while retaining customer numbers.
• Prepared wireframes and mock-up screens to visualize client requirements.

I) OMNP (One Month Number Porting)

• Designed end-to-end solutions for One Month Number Porting (OMNP) to support porting and reactivation journeys for ceased Geographic and Non-Geographic numbers in compliance with EECC requirements.
• Guided clients toward cost-effective, well-structured solutions for identified problems.

II) BT LIVE Issues

• Investigated LIVE production issues across Strategic Numbering journeys by analysing impacted components and performing root cause analysis.
• Determined whether production issues required case-specific resolutions or strategic design changes, leveraging Numbering domain expertise.
• Proposed cost-effective solution designs and guided client towards the optimal implementation approach.

I) United Airlines - Ancillary(Shop)

• Developed and enhanced features for United Airlines' ancillary booking platform.
• Implemented application features, provided Aria support, and performed unit testing to ensure code quality and functionality.
• Resolved defects, improved code coverage, authored unit test cases, updated snapshots, and maintained location-based language translations.
• Collaborated within Agile Scrum teams to deliver high-quality software enhancements in iterative release cycles.

II) LG IT Infra Inventory

• Developed and enhanced a MERN stack application for server inventory management, enabling efficient retrieval of infrastructure details based on business requirements.
• Participated in the full Software Development Life Cycle (SDLC), from requirements analysis through implementation and testing.
• III) LG Web Performance Uplift CH
• Redeveloped existing AEM components using AEM 6.2 and ReactJs.
• Developed features, performed unit testing, and resolved defects.
• Improved code quality and coverage through refactoring and SonarQube compliance.
• Rapidly learned and applied new technologies while upgrading the existing application technology stack.

LG DCOMM CH & LG MyCare Application

• Developed and enhanced customer-facing commerce modules for subscriptions, purchases, and order management.
• Upskilled in AEM 6.2 and developed components, resolved defects, performed unit testing, and contributed to Agile sprint deliveries.
• Collaborated with business and technical teams on feature implementation.