Archit Madia

Lead nationwide business development activities across pharmaceutical and nutraceutical segments.

• Drove PAN India business development for pharmaceutical, nutraceutical, oral care and consumer healthcare customers by delivering customised flavour solutions that supported product differentiation and commercialisation.
• Build and manage strategic relationships with over 100 pharmaceutical and nutraceutical manufacturers.
• Identify new business opportunities through consultative selling and technical discussions with R&D and commercial teams.
• Conducted over 50 customer meetings monthly, focusing on product presentations, formulation discussions, commercial negotiations, and project reviews to drive engagement and customer satisfaction.
• Work closely with internal R&D, Production, Quality Assurance, Procurement, Planning and Regulatory Affairs teams to ensure successful commercialization of customized flavour solutions.
• Support customers throughout the product development lifecycle, from concept evaluation to commercial launch.
• Develop flavour solutions for syrups, oral liquids, suspensions, chewable tablets, gummies, powders and oral care products.
• Represent the organization at customer locations across India, strengthening strategic partnerships and expanding business opportunities.
• Successfully acquired more than 20 new customer accounts within the first year.
• Supported commercial launch of Alkem Laboratories' Infant Multivitamin Oral Drops using a customized Mango Flavour.
• Supported commercialization of Glenmark Pharmaceuticals' Azithromycin Syrup using a customized Banana Flavour.
• Established reputation for ethical business practices and technical support, fostering long-term customer relationships that enhanced client trust and retention.

• Led end-to-end branch operations with full accountability for sales, commercial performance, inventory management, procurement, customer service and P&L.
• Delivered 18–20% year-on-year business growth through strategic planning, customer engagement and commercial initiatives.
• Managed institutional business by developing long-term relationships with educational institutions, corporates, libraries and key business customers.
• Cultivated relationships with 1,000+ institutional customers, enhancing repeat business and improving customer retention.
• Resolved customer escalations and led vendor negotiations to sustain high levels of customer satisfaction.
• Recruited, trained and mentored team of 60+ employees, fostering a high-performance, customer-focused culture.
• Improved stock fill rate from 70% to 85–90% through effective inventory planning and demand forecasting.
• Reduced inventory holding from 3x to 1.2x, significantly improving inventory turnover and operational efficiency.
• Planned inventory and replenishment strategies to improve product availability while optimizing stock levels and working capital.
• Collaborated with procurement, warehouse and merchandising teams to enhance operational efficiency and improve product availability.
• Successfully implemented ERP-driven operational improvements, enhancing inventory accuracy, reporting and decision-making.
• Designed and delivered structured training programs benefiting 600+ employees across multiple branches.

• Promoted to Subject Matter Expert (SME), mentoring new employees and providing floor support to foster team development.
• Assisted team leaders in resolving customer escalations and improving first-call resolution.
• Conducted process training and knowledge-sharing sessions, equipping team members with essential skills and knowledge to improve service delivery.
• Delivered customer support for international telecom clients, ensuring adherence to high service quality standards and enhancing client satisfaction.
• Consistently achieved quality and customer satisfaction targets.

• Supervised daily operations, leading team to meet sales and operational targets consistently.
• Managed showroom operations, driving retail sales, planning inventory, and enhancing customer service.
• Coordinated with suppliers to ensure inventory availability and timely deliveries, supporting seamless operations.
• Developed new business opportunities through relationship-based selling and customer referrals.
• Prepared quotations, negotiated commercial terms and ensured customer satisfaction.

• Managed surgical equipment distribution business for hospitals, clinics, and healthcare professionals, ensuring efficient supply chain operations.
• Handled procurement, vendor negotiations, and inventory control, optimising pricing strategies to support business growth.
• Developed new business through direct customer engagement and relationship management, enhancing client relationships and expanding market reach.
• Ensured timely order execution and high customer satisfaction.
• Oversaw billing and collections processes to ensure accurate financial administration.

• Generated new business through targeted customer prospecting and relationship development, enhancing client base.
• Promoted architectural glass and aluminium products, increasing market presence among residential and commercial customers.
• Prepared quotations, negotiated pricing, and coordinated order execution to ensure client satisfaction and project success.
• Built a strong foundation in consultative selling and customer relationship management.
• Worked closely with installation teams to ensure timely project completion.