Sunny Raina
Pune
Summary
A versatile professional with a background in customer service, team leadership, and administrative roles across various industries. Possessing a Mechanical Engineering degree, I bring a strong foundation in analytical thinking and problem-solving, complemented by practical experience in managing teams and operations. My current role as a partner in a franchise store has further developed my skills in business management, customer relations, and strategic planning. Fluent in English, Hindi, and Kashmiri, I thrive in multicultural environments and have a passion for continuous learning and exploring new opportunities.
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision, and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Marketing Head
Aahar Foods
02.2025 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Business Owner
Vodafone Idea Franchise Store
01.2021 - 01.2024
- Manage operations: inventory, staffing, customer service.
- Develop strategies to boost sales and profitability.
- Build relationships with customers, suppliers, and stakeholders.
- Oversee financial management, budgeting, and expenses.
Admin Head
Rise Infrastructure Limited
01.2019 - 01.2021
- Coordinated administrative tasks for efficiency.
- Managed inter-departmental and external communication.
- Assisted in project management and documentation.
- Handled procurement and vendor management.
Admin
Zero Brokerage
01.2018 - 01.2019
- Provided administrative support: scheduling, correspondence.
- Assisted in property management and client relations.
- Supported sales team with documentation and follow-ups.
Team Lead
Vodafone Idea Limited
01.2015 - 01.2018
- Led customer service team to meet performance targets.
- Monitored productivity, provided coaching and training.
- Resolved escalated customer issues effectively.
Floor Supervisor
Vodafone Essar Limited
01.2012 - 01.2015
- Supervised customer service operations.
- Trained new employees and managed shift schedules.
- Facilitated communication between management and staff.
Customer Care Executive
Serco
01.2011 - 01.2012
- Provided phone support, addressing inquiries and issues.
- Maintained high customer satisfaction through effective communication.
Education
Bachelor of Engineering - Mechanical Engineering
RGIT
01.2010
Higher Secondary Certificate - undefined
GHSS
01.2005
Secondary School Certificate - undefined
GHSS
01.2003
Skills
Team Leadership and Supervision
Customer Service
Administrative Operations
Business Management - Strategic Planning
Multilingual Communication (English, Hindi, Kashmiri)
Problem-Solving and Analytical Thinking
MS Office, PowerPoint
Social media marketing
Digital marketing
Customer acquisition
Social media platforms
Customer relationship management (CRM)
Marketing campaign development
Brand promotion
Advertising management
Interests
Reading, Outdoor Games, Exploring New Places and Cultures
AWARDS/ACTIVITIES
Certificate of achievement., Vi Business Star Award., Best Employee Award.
Timeline
Marketing Head
Aahar Foods
02.2025 - Current
Business Owner
Vodafone Idea Franchise Store
01.2021 - 01.2024
Admin Head
Rise Infrastructure Limited
01.2019 - 01.2021
Admin
Zero Brokerage
01.2018 - 01.2019
Team Lead
Vodafone Idea Limited
01.2015 - 01.2018
Floor Supervisor
Vodafone Essar Limited
01.2012 - 01.2015
Customer Care Executive
Serco
01.2011 - 01.2012
Higher Secondary Certificate - undefined
GHSS
Secondary School Certificate - undefined
GHSS
Bachelor of Engineering - Mechanical Engineering
RGIT