Archit Agarwal

• Debugged and resolved complex issues across multiple ServiceNow instances, improving platform stability and reducing incident resolution time.
• Enhanced and optimized existing workflows using Flow Designer, improving automation reliability and processing efficiency.
• Designed and implemented automation solutions for: Contract renewal workflows, License revocation & assignment processes, Operational task automation.
• Developed and enhanced Service Catalog items, forms, and UI configurations to improve end-user experience and request fulfillment efficiency.
• Built ATF test suites and automated test cases to replace manual regression testing during platform upgrades, improving test coverage and reducing deployment risk.
• Supported ServiceNow instance upgrades by ensuring automation readiness, validation coverage, and regression prevention.

Impact: Reduced manual operational workload through automation. Improved system reliability and test coverage during upgrades - Accelerated workflow turnaround time.

• Effectively collaborated with clients to envision the objective and deliver solutions to fulfill their expectations.
  
• Successfully migrated 50+ service catalogs under multiple service towers from 3rd party vendor into our instance with best possible design/flow enhancements.
  
• Configured the enterprise asset management by enabling HAM & SAM modules from scratch for a major healthcare client.
  
• Successfully transitioned client from Excel-based tracking to ServiceNow Agile, improving effort estimation, progress monitoring, and overall project transparency.
  
• Designed Transform Maps and Data Migration pipelines for Enterprise Asset Management implementations.
  
• Developed and implemented interactive dashboards, catalog items, and complex business rules and client scripts in ServiceNow to enhance user experience, automate workflows, and optimize operational efficiency.
  
• Created Service Portal UI enhancements and front-end improvements for better UX.

• Configured and administered ServiceNow instances, including user access, ACLs, UI policies and governance controls.
• Designed and implemented a robust CMDB architecture to track IT assets, dependencies, and relationships.
• Built custom notifications, workflows, and automation logic to enhance communication efficiency.
• Led ServiceNow version upgrades (Rome, San Diego, Tokyo), ensuring platform stability and security compliance.
• Developed automated test scripts using AutomatePro to improve testing efficiency.
• Created Service Portal UI enhancements and front‑end improvements for better UX.