A. RENALD ABEL.
Vice President
Chennai
Summary
Results-driven IT professional with over 22 years of experience in leading strategic technology-enabled initiatives within the IT/ITES industry. A visionary leader known for swiftly translating IT strategy into actionable execution, assembling and guiding diverse teams, and driving global transformations. Self-motivated and resourceful, capable of delivering substantial value through rapid formulation and execution of business strategies.
Overview
25
25
years of professional experience
Work History
Vice President
Systems Technology Group, Hexaware Technologies Ltd
Chennai
11.2018 - Current
- Heading Systems Technology division globally, managing and overseeing IT Infrastructure for Hexaware on global scale
- Heading diverse domain teams including Data Center Operations, Network & Security, IT Compliance, Telecom Operations, IT Service Management (Global Service Desk - Tech and Non-Tech), End User Computing, Private and Public Cloud Operations and Application Modernization
- Responsible for IT Security, compliance, and world-class IT infrastructure and support for Hexaware employees worldwide
- Oversight of Global Service Desk, supporting multiple functions including Finance, HR, Facilities, and ITSM process improvement
- Accountable for organization-wide IT Spend
- Building high-performance teams, setting strategic directions, and defining KRA's.
Director
Athenahealth India Pvt Ltd
Chennai
12.2016 - 11.2018
- Led Infrastructure as Service teams, driving cloud strategy and migration to Public Cloud Providers
- Managed SRE Zones (Linux & Wintel), Database, Middleware, and Network teams for on-prem infrastructure
- Successfully migrated Epocrates platform from on-prem to AWS
- Managed NOC operations, ensured security compliance, and collaborated with business teams for infrastructure needs.
Vice President
Citibank
Chennai
11.2015 - 12.2016
- Led Global Consumer Banking CTI Infrastructure teams, overseeing L3 operations from Chennai CoE
- Built high-performing teams, transitioned global roles to Chennai, and managed vendor relationships
- Ensured Info Security requirements and IT infrastructure implementation
- Managed capacity planning, continuity of business, and compliance for GCG Team at Chennai.
General Manager
HCL Technologies
Chennai
10.2006 - 11.2015
- Headed IT operations, projects, service support, and delivery for HCL BSERV facilities globally
- Managed budget, RFP/RFI responses, and technology solutions design and implementation
- Implemented certifications (ISO27001, ISO 20000, PCI-DSS, SAS 70 Type I and II)
- Led technology teams, handled RFP/Due diligence, managed IT infra expansions and facility build outs globally.
Manager - IT
Sutherland Global Services
Chennai
03.2002 - 10.2006
- Managed technology requirements for Chennai facilities and data centers
- Oversaw program transitions, SLAs, and team management
- Implemented ISO27001 process and led server infrastructure build
- Built high performing teams across Sutherland to manage IT infrastructure.
Senior Network Engineer
Integrated Hitech Limited
06.1998 - 02.2002
- Designed and implemented Windows NT domain network with IIS, Exchange, SQL, and Proxy servers
- Managed network administration and systems support of Windows NT 4.0.
Education
Master of Business Administration - undefined
Bachelor of Engineering - Electronics and Communication
CISCO Certified Network Professional (CCNP- BSCN, BCMSN) - CISCO Certified Network Associate (CCNA) - Microsoft Certified Systems Engineer (MCSE) - ITIL Certified - undefined
Skills
- Network Design and ImplementationCloud Strategy and MigrationIT Infrastructure ManagementTeam Leadership and CollaborationProject ManagementInformation Security and ComplianceKey ExpertiseIT Operations Leadership: Proven track record of effectively setting and executing overall IT direction, optimizing expenses, and driving revenue growth, ensuring both internal and external customer satisfactionStrategic IT Management: Adept at IT strategy development and service delivery, leveraging technology to enable business processes, and orchestrating data center setups across geographies and cloud computing environmentsTeam Dynamics and Leadership: Experienced in assembling and managing teams with diverse skill sets, fostering collaboration, and achieving results in challenging business situationsInformation Security and Risk Management: Skilled in implementing robust security measures, ensuring data protection, and mitigating risks to uphold organizational integrityVendor and Client Relations: Proficient in vendor management and cultivating strong client relationships to enhance service quality and support business objectivesCore CompetenciesProject ManagementMapping requirements, providing optimal solutions, and defining project scopeEnd-to-end management of multiple projects from conceptualization to executionEnsuring timely project delivery, post-implementation support, and client satisfactionTeam LeadershipLeading and managing technical teams to successful project outcomesAllocating tasks, providing guidance, and conducting performance reviewsHolding regular review meetings to monitor progress and ensure team efficiencyTechnical Support and Incident ManagementOffering high-end technical support for IT systems and infrastructureManaging incidents and maintaining high system uptimeEnsuring prompt service delivery and end-user satisfactionBudget Management and Cost OptimizationStrategically allocating resources and managing key IT infrastructure equipmentSuccessfully delivered and implemented projects within scheduled deadlines, exceeding client expectationsLed and guided technical teams, resulting in improved project efficiency and team performanceMaintained high system uptime and enhanced end-user satisfaction through effective technical supportManaged IT budgets and optimized costs, contributing to overall organizational efficiency
Accomplishments
- IT Infrastructure Transformation: - Led the complete transformation of legacy point solutions to a fully integrated network architecture
- Streamlined operations, enhanced efficiency, and improved collaboration across the organization
- Multisite Build Out and Datacenter Operations: - Successfully executed multisite build outs in APAC,US and Europe supporting over 35,000 seats
- Managed delivery and datacenter operations, ensuring seamless IT services across locations
- Led the planning and execution of various facilities and data center build outs for HCL and Sutherland Global Services, both in India and overseas
- Co-located Data Center Buildouts: - Spearheaded the design and implementation of co-located data center buildouts in the UK and US
- Enabled efficient hosting of critical platforms and applications
- Process Transition and Connectivity: - Designed and implemented project transitions from onshore to offshore, including connectivity and voice infrastructure
- Ensured smooth knowledge transfer and maintained operational continuity
- Certification Attainment: - Played a pivotal role in obtaining certifications including ISO 27001, ISO 20000, PCI-DSS, SAS 70 Type I and II, and ISO 9001
- Demonstrated commitment to robust information security and service quality
- Cross-Border Data Center and Network Management: - Managed the setup and operations of mail rooms and IT infrastructure in the UK
- Effectively implemented and maintained applications and network connectivity from India
- IT Service Management Enhancement: - Implemented ITIL practices using HPOV and Service Now
- Established comprehensive service management processes for enhanced IT service delivery
- Virtualization and Cloud Migration: - Orchestrated the successful virtualization of servers and applications using VMware and Citrix Zen
- Executed migration of internal hosted platforms to AWS and Azure cloud environments
- Achievements: - Recognized for exceptional project management skills, delivering complex initiatives within specified timelines and budgets
- Played a key role in enhancing operational efficiency, reducing costs, and optimizing resource utilization
- Received accolades for consistently meeting quality standards and ensuring compliance with industry regulations.
Timeline
Vice President - Systems Technology Group, Hexaware Technologies Ltd
11.2018 - Current
Director - Athenahealth India Pvt Ltd
12.2016 - 11.2018
Vice President - Citibank
11.2015 - 12.2016
General Manager - HCL Technologies
10.2006 - 11.2015
Manager - IT - Sutherland Global Services
03.2002 - 10.2006
Senior Network Engineer - Integrated Hitech Limited
06.1998 - 02.2002
Madurai University - Master of Business Administration,
Madurai University - Bachelor of Engineering, Electronics and Communication
- CISCO Certified Network Professional (CCNP- BSCN, BCMSN)
- CISCO Certified Network Associate (CCNA)
- Microsoft Certified Systems Engineer (MCSE) - ITIL Certified,