Ariba Afroz
Jamshedpur
Summary
Personable and reliable with natural aptitude for customer satisfaction and problem resolution. Possesses understanding of effective communication strategies and proficiency in utilizing customer relationship management (CRM) software. Consistently aims to enhance client experiences and contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Five's Digital
03.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via email.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Sales Agent
Sconwell
05.2023 - 11.2023
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Sales Agent
Stream Digital
11.2022 - 05.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of personal loan products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Bachelor of Arts - Arts
Kolhan University
Chaibasa, India02.2025
High School Diploma -
JAC Board
Jamshedpur, India03.2021
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Online chat and email
- Computer Skills
- Calm and Professional Under Pressure
Awards
Five's Digital
- Performer Of the month July 2024
- Performer Of the month August 2024
Timeline
Customer Service Executive
Five's Digital
03.2024 - Current
Sales Agent
Sconwell
05.2023 - 11.2023
Sales Agent
Stream Digital
11.2022 - 05.2023
Bachelor of Arts - Arts
Kolhan University
High School Diploma -
JAC Board
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