Cooking
Arif Ahmed
Retail Operation
Pune
Summary
Dynamic Department Manager with a proven track record at H&M, enhancing customer satisfaction through effective decision-making and performance management. Skilled in team supervision and sales reporting, I successfully guided teams to exceed targets while implementing efficient inventory processes, minimizing waste, and fostering a culture of continuous improvement.
Overview
13
13
years of professional experience
Work History
Department Manager
H&M
09.2015 - Current
- Increased satisfaction rates through continuous improvements in processes and timely issue resolution.
- Facilitated continuous staff development via training programs, workshops, and feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Guided team to consistently achieve and exceed set targets.
Floor Supervisor
United Colour of Benetton
09.2014 - 09.2015
- Conducted team meetings to gather feedback, deliver updates, and establish policies.
- Implemented best practices to boost efficiency.
- Managed interpersonal conflicts effectively to maintain a conducive atmosphere for productivity.
- Worked alongside management to create improvements aimed at meeting operational targets.
Sale Advisor
Zara
06.2013 - 08.2014
- Enhanced sales figures by advising on purchases and upselling additional items.
- Listened attentively to customer needs and provided tailored solutions.
- Worked alongside team members to meet monthly sales targets and enhance performance.
- Resolved customer issues post-sale, maintaining high satisfaction levels.
Education
MBA - Marketing
Pune University
Pune2012
Hotel Management -
Amity University
Lucknow 2009
Skills
Team supervision
Customer service
Sales reporting
Performance management
Decision-making
Interests
Travelling
Timeline
Department Manager
H&M
09.2015 - Current
Floor Supervisor
United Colour of Benetton
09.2014 - 09.2015
Sale Advisor
Zara
06.2013 - 08.2014
MBA - Marketing
Pune University
Hotel Management -
Amity University