Arifsha Diwan

• Collaborated with collection teams to minimize losses from delinquent accounts while maintaining positive customer relationships.
• Enhanced collaboration with underwriting teams to expedite loan processing and approval times.
• Coordinated closely with other departments such as sales or marketing to develop targeted campaigns promoting personal loans products effectively among potential borrowers.
• Streamlined the loan application process, resulting in faster approvals and disbursements for customers.
• Monitored pipelines to track and log status of loans.
• Assessed loan portfolios for compliance with underwriting policies.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Improved overall collections efficiency by implementing strategic collection plans and processes.

Responsible for source savings & current account