Arijit Chakaraborty

• Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
• Technical troubleshooting of VDI,teams,Outlook etc.
• Installed and uninstalled software applications, ensuring proper functionality for user needs.
• Mapping of network drives.
• Maintained accurate inventory of installed desktop hardware components to facilitate efficient resource management.

Overview- Halfords is the UK's top provider of car and bike products and services. It operates hundreds of retail stores, car garages and mobile vans, offering everything from car parts and repair services to bicycles and camping gear

• Provided helpdesk support for VPN and application password resets, enhancing user access and security.
• Delivered 1.5 level support for various stores on till, tablet, scanner, and printer issues; offered first-level support for desktop and printer issues at autocentres, ensuring operational continuity.
• Looking after the patching versions for store equipment.
• Used Servicenow as a ticketing tool.

Overview- E.ON is a major European electric utility company headquartered in Essen, Germany. It operates extensive energy distribution networks, provides sustainable urban and industrial infrastructure solutions, and supplies electricity and gas to roughly 30 million customers across Europe

• Validated and processed data entries, ensuring accuracy and compliance with company standards to support operational integrity.
• Maintained secure handling of sensitive data by adhering to confidentiality protocols and guidelines, safeguarding customer information.
• Managed customer billing for gas and electricity usage, utilizing SAP tool to streamline billing processes.
• Used SAP tool for billing.

Overview- Npower UK is a major British energy supplier that historically ranked among the "Big Six" domestic energy companies before its acquisition with E.ON. Focusing on consumer users and billing them accurately for gas and electricity usage

• Validated and processed data entries, ensuring compliance with company standards and contributing to overall accuracy.
• Maintained accuracy during high-volume periods through organized methods and effective time management, supporting operational efficiency.
• Consistently met tight deadlines for urgent requests while maintaining exceptional quality standards in all deliverables.
• Met tight deadlines for urgent requests while delivering high-quality results, demonstrating reliability and commitment to service excellence.

Overview- Headquartered in Dubai, du (Emirates Integrated Telecommunications Company - EITC) is one of the two major telecommunications operators in the United Arab Emirates. Founded in 2006, it provides mobile and fixed telephony, broadband internet, IPTV, and enterprise ICT solutions to millions of consumer and business customers.

• Specialize in managing voice based & knowledge process projects contact and delivery centers spearheading large teams to deliver on key metrics and exceed on client expectations
• Successfully participated and also single handedly launched multiple products/LOBs.
• Identifying improvement areas & implementing measures to maximize customer satisfaction.
• Taking escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity.
• Trained new team members on customer service protocols and best practices for improved performance.