Lalata Keshari Barik
Bhubaneswar
Summary
Experienced Desktop Support Engineer with a proven track record at NYKAA in Bhubaneswar, India. Specialises in IT service management, asset oversight, and incident handling. Proficient in optimising ticketing processes and troubleshooting within Windows OS environments. Adept at mobile device management using Intelligent HUB and providing remote support through Manage Engine software. Skilled in diagnosing and resolving hardware, software, and network connectivity issues efficiently. Expertise includes printer support, software installation (Okta, Qualys, Netskope, CortexXDR, Laps), and MDM enrolment. Career goal: to leverage technical skills to enhance IT infrastructure reliability and user satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
L1 Desktop Support Engineer
NYKAA
Bhubaneswar
07.2024 - Current
- Facilitated IT service management through asset oversight, incident handling and problem resolution.
- Optimised ticketing processes alongside basic troubleshooting tasks in a Windows OS environment.
- Streamlined mobile device management (MDM) using Intelligent HUB.
- Diagnosed and resolved hardware, software, and network connectivity problems efficiently.
- Configured printers and resolved printing issues to ensure smooth operation.
- Delivered remote support using Manage Engine software to assist off-site users.
- Installed, configured, and updated software applications to maintain system efficiency and security.
- Carried out accurate patching and unpatching of LAN points, enabling reliable operational facilities.
- Conducted tactical troubleshooting to identify faults.
Education
Master of Computer Applications - Information Technology
Biju Patnaik University of Technology
Rourkela, Odisha04-2024
Skills
- IT service management
- Network troubleshooting
- Mobile device management
- Software installation
- Technical support
- Ticketing systems
Affiliations
- Sports Enthusiast
- Kind
- Practical
- Culinary Enthusiast
Languages
Odia
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Certification
- O LEVEL certified - NIELIT - November 2021
Timeline
L1 Desktop Support Engineer
NYKAA
07.2024 - Current
Master of Computer Applications - Information Technology
Biju Patnaik University of Technology
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