Travelling
Arijit Chakraborty
Banker
Alipurduar,West Bengal
Summary
- Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Branch Manager (Senior Manager)
ICICI Bank Ltd
Alipurduar, West Bengal
10.2022 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
Branch Manager (Senior Manager)
ICICI Bank Limited
Coochbehar, West Bengal
04.2018 - 09.2022
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Took Branch to highest GL growth within the North Bengal Region in Liabilities.
- 75 Crs+ Deposit mobilization in combined of Retail and Govt Banking funds.
- Recognized as the Top PPOP branches in the Zone.
Branch Manager (Manager)
ICICI Bank Limited
Alipurduar, West Bengal
04.2016 - 04.2018
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Resolved various issues impacting sales management and business operations.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Deputy Branch Manager (Complaince & Service Head)
ICICI Bank Limited
Alipurduar, West Bengal
04.2014 - 04.2016
- Handled Internal and external audits, compliance and service parameters of the Branch as per laid down processes of the Bank.
- Submission of all Compliance reports, Checking of Monthly SQLs, Inventory Management.
- Engaged employees in business processes with positive motivational techniques and adhering the culture of compliance.
Customer Service Manager (Assistant Manager)
ICICI Bank Limited
Alipurduar
04.2011 - 04.2014
- Handling customer service and all operational activities pertains to day to day banking transactions under the culture of compliance.
- Assisting customer to have the best financial product backed services and giving advisory services
- Working as a team and actively participated in Branch Revenue, PPOP and growth in the catchment.
- Helping leadership team with all individual efforts and heading various products as a best performer employee of the zone.
Customer Service Officer (Senior Officer)
ICICI Bank Ltd
Coochbehar, West Bengal
08.2009 - 04.2011
- Customer Service and handling various day to day banking transactions, audit parameters
- Complied with regulatory guidelines and requirements.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
Officer (Officer in Charge)
ICICI Bank Ltd
Narwad, Maharashtra
06.2008 - 08.2010
- Customer Service and handling various day to day banking transactions, audit parameters
- Complied with regulatory guidelines and requirements.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
Education
Certificate In Travel And Tourism -
Netaji Subhas Open University
Kolkata 04.2005 - 12.2005
Post Graduate Diploma In Banking Operations -PGDBO -
Indian Institute of Banking And Finance (IFBI)
Kolkata 09.2007 - 09.2008
Bachelor Of Science -
North Bengal University
04.2002 - 06.2005
10th -
West Bengal Madhya Siksha Parshad (10th)
Union Academy Kalchini 06.1997 - 06.1997
12th - Science
West Bengal Higher Secondary Education
Union Academy 06.1999 - 06.1999
Skills
Relationship Building and Management
undefinedInterests
Spent Quality Time with Family
Cooking
Reading Books
Listening to Music
Accomplishments
- Recognized as the “Top 3 Branch Manager" in the ROWB2 Zone for exemplary performance and recognition for handling the largest account in the company.
- Increased Annual PPOP 110% through implementation of strategic initiatives.
- Supervised a team of 15+ Relationship Managers including liabilities and assets.
- Repeatedly received recognition from Bank for excellence in Sales in various Product and Services.
- Successfully and substantially grow both Assets and Liabilities Book of the branch.
- Eagle Eye Award winner of ICICI Bank for Fraud Prevention and Control.
- Recognised as best employee under various roles and different categories (Deposits, Assets, Fees Products like LI, GI, MF, PCS Products) in long 15 years tenure in ICICI Bank.
Software
Diploma in Financial Accounting System,Dept of Youth Development, Govt of West Bengal
Diploma in Desk Top Publishing,Dept of Youth Development, Govt of West Bengal
Certificate in Information Technology Application,Dept of Youth Development, Govt of West Bengal
Timeline
Branch Manager (Senior Manager)
ICICI Bank Ltd
10.2022 - Current
Branch Manager (Senior Manager)
ICICI Bank Limited
04.2018 - 09.2022
Branch Manager (Manager)
ICICI Bank Limited
04.2016 - 04.2018
Deputy Branch Manager (Complaince & Service Head)
ICICI Bank Limited
04.2014 - 04.2016
Customer Service Manager (Assistant Manager)
ICICI Bank Limited
04.2011 - 04.2014
Customer Service Officer (Senior Officer)
ICICI Bank Ltd
08.2009 - 04.2011
Officer (Officer in Charge)
ICICI Bank Ltd
06.2008 - 08.2010
Post Graduate Diploma In Banking Operations -PGDBO -
Indian Institute of Banking And Finance (IFBI)
09.2007 - 09.2008
Certificate In Travel And Tourism -
Netaji Subhas Open University
04.2005 - 12.2005
Bachelor Of Science -
North Bengal University
04.2002 - 06.2005
12th - Science
West Bengal Higher Secondary Education
06.1999 - 06.1999
10th -
West Bengal Madhya Siksha Parshad (10th)
06.1997 - 06.1997
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