Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Arijit Das

Arijit Das

Kolkata

Summary

Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 10 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.

Overview

16
16
years of professional experience

Work History

Team Manager

Amazon
Kolkata
06.2022 - Current
  • Handling a team of 38 associates in Premium Seller Support Function, Maintaining the SLA of the incidents as per the priority, Playing vital role in Incident Management, Transaction processing, Updating account information, Maintaining Compliance, Data entry and validation, Verifying seller account, Collaborate with business stakeholders to gather and document functional requirements for technology projects, Providing refund to premium sellers, Back Bill processing of customers, Calibration call with leadership, Budgeting and forecasting, Invoice creation, Preparing the WBR and MBR deck

PMO Lead

Tata Consultancy Services
Kolkata
12.2021 - 05.2022
  • Ensuring projects are delivered on time and on budget, Proper sign off of SOW, Vetting the contract in system, Contract creation, WON creation, allocation of resources in WON, Maintaining the budget, Payment tracking, Invoice creation and follow up with client for clearing it, Preparing the revenue and gross margin of project, Maintain the asset details of the all the resources, Time sheet fill up and correction of the associates

Team Leader

Tata Consultancy Services
Kolkata
12.2012 - 05.2022
  • Work in Service Now as a Shift Lead in PepsiCo Project, Maintaining KPIs of Incidents (Response & Resolve), Attending client calls on regular basis and discuss the daily productivity, Manual billing in SAP (ISU), Project coordination and project identification, Financial Reporting, Budgeting, Project coordination, Expense Reimbursement, Client interaction including initiating and driving bridge calls, Ensuring efficient coordination between onshore and offshore teams through emails, calls, etc., Taking active participation in PMF, Post production knowledge transfer to team, Providing updates to team on regular basis

Business Associate

Futurz HR Solutions Pvt Ltd
Kolkata
06.2011 - 12.2012

Back Office Executive (HR Department)

SAS Tele Infrastructure Pvt. Ltd
Kolkata
07.2010 - 02.2011
  • Managing salary / payroll system, Statutory Compliance (i.e
  • PF, ESIC, etc.), Administrative works, Making and sending reports, Visiting the Odisha branch on regular basis

Back Office Executive

SM’S Placement Consultancy
Kolkata
02.2008 - 07.2010
  • Assist and support administrative staff in their day to day operations, Assist front office in preparing, scheduling and organizing meetings, events and appointments, Maintaining daily records, Client interaction, Making reports in spreadsheet, Coordination with different departments, Scheduling meetings and preparing the MOM

Education

MBA - Finance

Bharathiar University
01.2011

B.COM -

Calcutta University
01.2006

Skills

  • Windows 95//2000/2007/2010/2013
  • Performance Coaching
  • Employee Scheduling
  • Budget Management
  • Team Building
  • Project Planning
  • Employee Development
  • Revenue Forecasting
  • Process Improvement
  • Schedule Management
  • Customer Service
  • Idea Development and Brainstorming
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Team Leadership
  • Employee Coaching and Mentoring
  • Decision-Making
  • Performance Evaluations
  • Administration and Reporting
  • MS Office
  • Goal Setting
  • Managing Operations and Efficiency

Accomplishments

  • Reward and Recognition Award
  • Four individual appreciations within six(6) months from the client
  • PSM I certified

Languages

  • Marital Status: Married
  • Date of Birth: 10/13/84
  • Nationality: Indian

Timeline

Team Manager

Amazon
06.2022 - Current

PMO Lead

Tata Consultancy Services
12.2021 - 05.2022

Team Leader

Tata Consultancy Services
12.2012 - 05.2022

Business Associate

Futurz HR Solutions Pvt Ltd
06.2011 - 12.2012

Back Office Executive (HR Department)

SAS Tele Infrastructure Pvt. Ltd
07.2010 - 02.2011

Back Office Executive

SM’S Placement Consultancy
02.2008 - 07.2010

MBA - Finance

Bharathiar University

B.COM -

Calcutta University

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Arijit Das