Arindam Banerjee

Deploying cloud services and applications using platforms like Google Cloud Platform.

Ensuring the smooth operation of cloud services, including monitoring performance and troubleshooting issues.

Advising businesses on best practices for cloud adoption and optimization.

• Spearheading cloud security operations and optimizing AWS services
• Implementing advanced security measures to enhance system resilience
• Leading a team of 10 members to ensure seamless cloud operations
• Enhancing security posture management for improved efficiency
• Establishing and maintaining strong relationships with clients to understand their business needs and align cloud solutions accordingly
• Developing innovative solutions to address complex cloud challenges
• Assessing the IT infrastructure and operations organization (people, process, and technology) to determine the best course of action for the journey towards Cloud, specifically Amazon Web Services (AWS)
• Leading the IT infrastructure and operations organization towards a primarily Cloud/AWS-based operation
• Managing third-party vendor relationships and holding them accountable for the delivery of outsourced functions, specifically the Service Desk and Network Operations
• Developing and implementing a robust disaster recovery strategy for critical systems and infrastructure
• Spearheading the development and implementation of a disaster recovery plan, ensuring business continuity in the event of system failures
• Implemented a new cloud monitoring system that increased operational efficiency, streamlining processes and improving overall performance
• Achieved an improvement in cloud security posture
• Optimizing cloud infra costs and operations, resulting in significant efficiency improvements
• Efficiently handled and resolved cloud networking issues, ensuring minimal downtime and optimal performance
• Conducted deep dive analysis on recurring incidents and implemented permanent fixes, enhancing system reliability
• Consistently ensured adherence to Service Level Agreements (SLA), achieving 100% compliance
• Expertly troubleshoot and resolved operating system related issues ensuring seamless user experience

• Collaborated with cross-functional teams to deliver cloud solutions
• Conducted regular security audits to maintain system integrity
• Provided technical support for cloud-related issues
• Assisted in the implementation of cloud security best practices
• Contributed to the optimization of AWS services for improved performance

• Managed cloud operations in AWS environment
• Resolved technical issues related to cloud services
• Implemented security measures to protect sensitive data
• Conducted regular system audits to ensure compliance
• Collaborated with stakeholders to optimize cloud performance

Troubleshooting and resolving technical issues related to AWS services.

Providing technical guidance to customers on AWS cloud products and services.

Monitoring and managing AWS infrastructure to ensure optimal performance and security.

Implementing cost-optimized AWS solutions to help reduce operational costs.

Documenting processes and actions taken to resolve customer issues for future reference and quality control.

Deploying scalable, reliable, and fault-tolerant systems on AWS.

Implementing cost-control strategies to manage cloud expenses.

Maintaining and improving existing cloud infrastructure.

Automating cloud deployment and configuration processes.

Ensuring cloud architecture meets compliance standards.

Monitoring system performance and troubleshooting issues.

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Improved system uptime with proactive maintenance and regular system checks.
• Monitored system performance to identify potential issues.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.

Expert troubleshooting and repair services for desktops, laptops, and other computing devices.

Upgrades and replacements of hardware components to enhance performance and extend the lifespan of your equipment.

Supplying high-quality computer hardware components and accessories.

Ensuring compatibility and optimal performance with your existing systems.

Comprehensive software maintenance services to keep systems running smoothly.

Diagnosing and resolving network issues to ensure uninterrupted connectivity.

Network setup, configuration, and maintenance services for both small and large-scale networks.

Professional consultancy services to help you make informed decisions about IT infrastructure.

Tailored solutions to enhance productivity, security, and overall IT performance.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.