Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SAURABH KANNOUJIA

Bengaluru

Summary

Healthcare Professional with over 8+ years of experience in PACS and clinical workflow optimization, recognized for improving system performance and streamlining processes to enhance patient care services. Proven technical expertise and problem-solving skills reflect a strong collaborative approach with IT teams and healthcare providers. Dedicated to driving advancements in healthcare technology solutions aimed at achieving operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead II- Cloud Infrastructure Services

UST Global
12.2021 - Current
  • Provide L1 technical support for PACS and related imaging informatics systems
  • Working for Pro-active Monitoring team and act as the first point of contact for the service desk for PACS-related issues
  • Able to deploy advanced solutions in physical and virtual HA VMware environments
  • Monitor system health and performance, escalating issues to vendors or internal teams when required.
  • Work closely with cross-functional teams, such as Project Managers and Technical Consultants, to address any pre- and post-deployment issues
  • Supports indirect product validation for new software and provides feedback to the staging manager if something is not correct
  • Support image routing, storage, retrieval, and archival workflows in line with hospital policies.
  • Document incidents, problems, and resolutions in ITSM platforms (e.g., ServiceNow)
  • Perform post-change review sessions; analyze pre-, post-, and future changes for projects, improvements, and compliance
  • Openly collaborate with team members, other cross-functional teams, and/or customers to complete assigned projects
  • Support image routing, storage, retrieval, and archival workflows in line with hospital policies.
  • Report project progress via various reporting tools like Excel or PowerPoint to management

Support Engineer- PACS

Medsynaptic Pvt Lt
10.2017 - 11.2021
  • Handling presales of our products, as well as support
  • Giving training to different user groups, like consultants, administrators, nurses, and technicians
  • Onsite and online technical support
  • Technical and functional support to the end users
  • Software-based technical support
  • Basic troubleshooting and managing the live environment during Go Live and after Go Live
  • Provide an online or onsite demo to our corporate client
  • Provide application customization according to client needs
  • Support the End Users
  • Successfully implemented clients such as RGCI Delhi, Fortis Hospital Delhi, EHCC Jaipur, NIMS Hospital, etc
  • Monitored system performance to ensure the optimal functioning of services
  • Provided technical guidance when needed to other departments or personnel

Education

Master of Computer Applications -

JSS Noida
07.2015

Bachelor of Science - undefined

University of Lucknow
07.2011

Skills

  • Digital image archiving
  • PACS implementation
  • Experience with DICOM imaging systems
  • HL7 standards expertise
  • IT technical support
  • Client Relationship Management
  • Project implementation
  • Team leadership
  • Data-driven problem analysis
  • Storage Managment
  • Experience with cloud infrastructure
  • AWS platform experience
  • Effective cluster management
  • Familiar with VMware enviornoments
  • Familiarity with SAN and NAS systems
  • Familiar with ITIL framework

Certification

AWS Partner: Technical Accredited

AWS Cloud Practitioner Essentials

Languages

Hindi
English

Timeline

Lead II- Cloud Infrastructure Services

UST Global
12.2021 - Current

Support Engineer- PACS

Medsynaptic Pvt Lt
10.2017 - 11.2021

Bachelor of Science - undefined

University of Lucknow

Master of Computer Applications -

JSS Noida

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