Sarath Dev M
Summary
A results-driven IT professional with over 14 years of experience in managing complex projects in diverse, multi-cultural environments. Expertise in AWS Cloud Administration, with a proven track record in designing, deploying, and maintaining cloud infrastructures. Skilled in Ansible, Terraform, Spacelift, and Jenkins for automation, streamlining infrastructure provisioning, configuration management, and CI/CD pipelines. Strong technical acumen, problem-solving abilities, and a focus on optimizing system performance, resource utilization, and operational efficiency. Demonstrated ability to enhance scalability and reduce deployment times across various assignments.
Overview
15
15
years of professional experience
Work History
Lead II - Cloud Infrastructure Services
UST GLOBAL
Trivandrum
08.2017 - Current
- Implemented CI/CD pipelines using Jenkins, GitHub Actions, and Spacelift, automating software deployment for faster, more reliable releases.
- Automated infrastructure deployment with AWS CloudFormation and Terraform, enhancing operational efficiency and reducing manual intervention.
- Developed Python and Bash scripts to automate routine AWS operations, streamlining daily tasks and increasing productivity.
- Automated the creation of AWS Custom AMIs for EC2 instances, ensuring faster, consistent deployments of pre-configured AMIs across environments.
- Conducted vulnerability assessments and applied security patches to AWS environments, maintaining compliance with security best practices.
- Created IAM policies for users and groups, establishing proper access controls and enforcing organizational security requirements.
- Monitored AWS environments using CloudWatch, ensuring high availability, reliability, and optimal performance.
- Developed and implemented infrastructure automation solutions using AWS services (EC2, S3, ECS, Lambda), driving scalability and operational efficiency.
- Automated EC2 patching with AWS Systems Manager (SSM), streamlining patch management and ensuring compliance with security standards.
- Created and managed SSM Documents for automating application installations on EC2 instances, ensuring consistent and efficient deployments across environments.
- Automated AWS account creation using CloudFormation, simplifying the setup of new accounts, configuring billing, security controls, and access management with AWS Organizations.
- Automated on-premise infrastructure using Jenkins, Ansible, Jira, and Artifactory, accelerating deployment cycles and enhancing development processes.
System Administrator
CHOICE SOLUTIONS Ltd
Bangalore
03.2015 - 08.2017
- Performed day-to-day server administration tasks, including event checks, disk space monitoring, and troubleshooting.
- Installed and troubleshot Windows Server 2003, 2008, and 2012 to ensure system reliability and performance.
- Managed Microsoft SCCM 2012, including software deployment, OS patching/upgrades, and vulnerability checks.
- Installed and maintained third-party software updates using SCUP 2012 (Software Update Catalog for SCCM).
- Demonstrated a strong understanding of SCCM infrastructure, including boundaries, site server roles, and parent/child relationships, to effectively troubleshoot and resolve issues.
- Deployed software and managed OS patching/upgrades using SCCM 2012 to ensure systems were up-to-date and secure.
- Managed Operating System deployments using SCCM 2012, streamlining the installation process across multiple systems.
- Created and managed Virtual Machines (VMs) and templates, ensuring scalability and efficiency in virtualized environments.
- Monitored Virtual Machines and ESX servers for CPU, memory, disk, and network utilization, ensuring security and performance.
- Created Clusters for High Availability to ensure minimal downtime and system reliability.
- Administered and managed Exchange 2013, including database availability groups and mailboxes.
- Provided support for Exchange Application, ensuring consistent performance and resolving user-related issues.
- Managed Active Directory, including adding and configuring new workstations, setting up user accounts, and applying appropriate authorizations.
- Troubleshot and resolved disk space alerts, ensuring the smooth operation of servers.
- Managed DNS, DHCP, and Group Policy Objects (GPOs), maintaining network stability and security.
- Administered Symantec Endpoint Protection Manager to ensure endpoint security across systems.
- Administered Sophos Messaging Gateway and Endpoint Enterprise Console, maintaining email and endpoint security.
Senior Customer Support Engineer
CGI (On the payroll of PC Solution Pvt Ltd)
Bangalore
10.2013 - 03.2015
- Performed day-to-day server administration tasks, including event checks, disk space monitoring, and troubleshooting.
- Managed Exchange Server 2013, ensuring email system reliability and performance.
- Administered VMware environments, overseeing virtual machine management and performance.
- Managed Microsoft SCCM 2012 for software deployment, patching, and system updates.
- Utilized BMC Remedy ticketing software for incident tracking, issue resolution, and communication with teams.
- Installed and configured Windows Server 2003, 2008, and 2012, ensuring proper setup and optimization.
- Created and maintained domain user IDs and Active Directory accounts for secure access management.
- Managed Active Directory services, ensuring smooth user and group management.
- Administered printer servers to ensure efficient printing services across the network.
- Maintained DHCP servers for IP address allocation and network management.
- Collected server events using BMC Impact Explorer, created tickets, and escalated issues to the relevant teams.
- Managed backup and restoration processes for file servers using EMC tools.
- Installed and troubleshot encrypted tools (PGP & Symantec Endpoint Encryption) for secure data protection.
- Monitored server backups with Symantec Backup 2013, NetBackup, and Ultra Backup 8.1.2, ensuring data integrity.
- Performed server housekeeping tasks to maintain optimal server health and performance.
Associative Engineer Customer Support
ACCEL FRONTLINE LTD
Bangalore
05.2010 - 10.2013
- Proficient in the installation and configuration of operating systems, including Windows 98, Windows XP, Windows 7, and Windows Vista.
- Provided technical support for Windows XP, Windows 7, Windows 2008, and 2003 Server, resolving user issues and system optimizations.
- Configured and troubleshot Outlook Express and Microsoft Outlook for email setups and connectivity.
- Handled calls related to hardware, software, network issues, and PC troubleshooting, providing prompt and effective resolutions.
- Provided remote support for locations across India, Sri Lanka, and Bangladesh using tools such as Radmin, NetMeeting, LogMeIn, Microsoft Live Meeting, Microsoft Lync, and Windows Remote Assistance.
- Utilized Remedy and ITSM for call logging, tracking, and incident management.
- Managed vendor relations and handled escalations to ensure timely resolution of issues.
Education
Diploma - Electronics Engg.
Board Of Tech Education Kerala
Plus two - Science
Board Of Higher Secondary Education Kerala
Skills
- DevOps Tools: Jenkins, GitHub Actions, Spacelift, Ansible, Terraform
- AWS Services: EC2, S3, Lambda, ECS, EKS, CloudFormation, IAM, CloudWatch
- CI/CD Pipelines
- Infrastructure as Code (IaC)
- Automation and Configuration Management
- Monitoring and Logging (AWS CloudWatch, CloudTrail)
Disclaimer
I declare that all the above mentioned information is correct to the best of my knowledge and belief.
Personal Information
Date of Birth: 03/03/90
Timeline
Lead II - Cloud Infrastructure Services
UST GLOBAL
08.2017 - Current
System Administrator
CHOICE SOLUTIONS Ltd
03.2015 - 08.2017
Senior Customer Support Engineer
CGI (On the payroll of PC Solution Pvt Ltd)
10.2013 - 03.2015
Associative Engineer Customer Support
ACCEL FRONTLINE LTD
05.2010 - 10.2013
Diploma - Electronics Engg.
Board Of Tech Education Kerala
Plus two - Science
Board Of Higher Secondary Education Kerala
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